Team Leader Inpatient Administration Services at St John of God Health Care

Midland, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

87204.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ward Administration, Reception Duties, Customer Service, Departmental Rosters, Leave Management, Team Leadership, Performance Management, Training And Development, Communication Skills, Team Cohesion, Problem Solving, Operational Functions, Project Participation, Health Information Management, Privacy Principles, Disciplinary Support

Industry

Hospitals and Health Care

Description

Your Role at St John of God Midland Hospital The Team Leader Inpatient Administration Services (IAS) is responsible for leading a high-performing Inpatient Administration Services team within a fast‑paced hospital environment. This role supports the Coordinator Administration Services in delivering efficient, responsive, and patient‑centred administrative services, ensuring a consistently high standard of customer service to patients, clinicians, and internal and external stakeholders. The Team Leader will act as a positive role model, fostering a culture of teamwork, accountability, and collegial support, with a strong focus on patient experience and service excellence. Key responsibilities include contributing to the delivery of customer-focused services, overseeing day‑to‑day operational functions, and preparing departmental rosters. The role coordinates planned and unplanned leave arrangements to always ensure appropriate staffing coverage across all inpatient administration areas. This position requires a flexible and adaptable leader who is willing and able to work afternoon shifts and some weekends, supporting service continuity in a busy hospital setting. The Position Contribute towards the delivery of customer-focused services. Acts as a role model, creating a spirit of teamwork and collegial support, ensuring that all activities are patient and customer centred. Prepare departmental rosters and coordinate leave relief, including planned and unplanned leave, ensuring all areas are covered appropriately. Assist in monitoring and assignment of departmental workload to ensure operational and performance objectives are met, escalating issues of concern to the Coordinator Administration Services as appropriate. Assist the Coordinator Administration Services in recruitment and induction training of new caregivers. Undertake training of team members in achieving skill development and key milestones in learning, seeking support for additional training, guidelines or documented training resources to support learning needs and further understanding by caregivers. Assist in monitoring mandatory training competencies for all caregivers. Effectively support the Coordinator Administration Services with caregiver disciplinary matters, including caregiver complaints and performance management plans. Assist the Coordinator Administration Services in performance appraisals. Liaise with Nurse Unit managers and other stakeholders to ensure efficient coverage is provided each day and advise of any gaps in service. Participate in project activities that require high level input in regard to Inpatient Administration Services. Attend meetings on behalf of the Coordinator Administration Services when necessary. Work with Health Information Services, Senior Health Information Officer to ensure Health Information is dealt with correctly. Adhere to Privacy and Confidentiality principles and promote practice within the team. Provide onsite after-hours administration leadership support on a rotational basis with other Team Leaders. Position Requirements To succeed in this role, you will demonstrate experience and/or sound knowledge of ward administration and reception duties within a busy healthcare environment, supported by a strong front‑line customer service focus. You will have proven capability in coordinating departmental rosters and managing planned and unplanned leave relief to ensure appropriate staffing coverage, alongside experience supervising and leading a large team with responsibility for key HR functions, including staff support, performance management, and fostering a positive and collaborative team culture. You will demonstrate the ability to use initiative and effectively organise and prioritise clerical and administrative tasks with minimal supervision in a fast‑paced environment. You will possess the ability liaise confidently and professionally with the public, patients, and caregivers at all levels, supported by well‑developed written and verbal communication skills that are clear, concise, and appropriate to a healthcare setting. In this role it will be essential to have the ability to coordinate and support staff using positive, fair, and equitable approaches that promote team cohesion, engagement, and morale. You will also bring demonstrated experience in training and supporting both new and established team members, showing an understanding of different learning styles and the ability to adapt your approach to meet individual and team development needs. To be considered for this role you will need to submit a cover letter addressing the above position requirements and your suitability for the role - this will be an additional mandatory upload, please ensure your cover letter is attached. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $85,508 to $87,204 per annum, plus 12% superannuation A Permanent full-time position working 38 hours per week Discounts on hospital services & private health insurance Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options Free on-site parking Access to fitness and wellbeing benefits through Fitness Passport Innovative Professional Development opportunities A welcoming and supportive culture A healthy work-life balance through flexible work options, additional purchased leave & well-being programs Applications will be reviewed throughout the advertising period and interviews conducted regularly – so apply today! If suitable applicants are identified advertisement may close prior to listed date. For enquiries contact Kellie Fairhead, Manager Health Information Services, on (08) 9462 5250 At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us.

Responsibilities

The Team Leader is responsible for leading the Inpatient Administration Services team, ensuring efficient and patient-centered administrative services. Key tasks include preparing departmental rosters, managing leave arrangements, and supporting the Coordinator Administration Services in various operational functions.