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Team Leader (Insurance) at Afni, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Duties, Coaching, Development, Recovery Strategies, Goal Attainment, Client Calibrations, Quality Coaching, Feedback, Trend Analysis, Root-Cause Analysis, Performance Improvement, Work Flow Management, Productivity Monitoring, Mentoring, Motivating, Counseling

Industry

Outsourcing and Offshoring Consulting

Description

Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback. Essential Functions and Responsibilities: * Utilizes the Afni Coaching Model (ACM) to perform trend and root-cause analysis of both individual and team performance, formulates recommendations and action plans. Provides ongoing training for performance improvement. * Executes Recovery strategy to achieve Afni's objectives and individual/team goal attainment. Manages daily work map / flow and continually monitors productivity and proper execution of calls to ensure client accounts are worked timely in accordance with contractual agreements and strategies. * Performs supervisory functions that include the mentoring and motivating of Collectors as well as addresses any attendance or scheduling challenges. Prepares and delivers informal and formal counseling on job performance, behavior and quality issues. * Reports performance results for assigned project team of representatives. Prepares appropriate documentation for quarterly and annual reviews Qualifications * Bachelor's degree in any field / Completed at least 2 years in college * Experience handling a Property and Casualty account is highly preferred * Amenable to working on shifting schedules. * Amenable to work in Commonwealth, Quezon City * Can start ASAP

Responsibilities

The Project Coach performs entry-level supervisory duties, focusing on the support and development of Collectors while executing recovery strategies to meet department and team goals. Responsibilities include monitoring client calibrations, providing quality coaching, and delivering feedback using the Afni Coaching Model.