Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.
This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.

WHO WE ARE LOOKING FOR

• Minimum 5 years IT experience, including 2+ years leading teams (preferred)
• Proficiency in Microsoft 365 administration, Active Directory/Azure AD management, Intune endpoint management, Exchange Online etc. and basic infrastructure troubleshooting
• Strong stakeholder relationship skills and comfortable having courageous conversations
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication
• Experience leading, mentoring and coaching a team
• Experience with licensing optimisation and management, IT Asset Management (2+ years) and asset tracking and reporting
• Experience with procurement processes
• Experience with Network & Infrastructure, TCP/IP networking fundamentals
• Experience with VPN, remote access solutions and basic infrastructure troubleshooting
• Experience with Mobile Device Management
• Ability to travel interstate as required.

Although not essential, the following experience will be highly regarded:

• Tertiary qualifications (Bachelor’s degree) in Technology
• ITIL Foundation certification (Intermediate level)
• Experience managing remote/distributed teams

We are recruiting for a Team Leader, IT Service Delivery within our Technology department for a 12-month secondment, and we are seeking internal applications. This is an exciting opportunity for someone within Australian Cricket who is passionate about IT Service Management (ITSM) and looking to develop their leadership skills.
We’re looking for someone to provide strategic and operational leadership to the Service Delivery team, ensuring the delivery of high-quality technical support services across Australian Cricket. This role is pivotal in bridging strategic technology initiatives with day-to-day operational excellence. If this sounds like you, we want to hear from you!

This is a Career Band 2 position and some of your key responsibilities will include:

• Team Leadership: Lead, mentor, and develop a team of 7 Service Delivery Analysts, fostering a culture of continuous improvement and technical excellence.

• Service Improvement: Drive service improvement initiatives through knowledge management and process refinement.

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  Support Services: Oversee the delivery of Level 1/2 support services to all Australian Cricket users.
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  Reporting: Regularly report on team performance, service metrics, and continuous improvement initiatives.
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  Escalation Management: Ensure proper escalation paths are followed and maintain stakeholder communication.
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  Vendor Management: Manage vendor contracts and expenses.
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  Major Incident Management: Act as major incident manager when required, coordinating resources and communication.
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  Asset & Configuration Management: Oversee IT asset management and maintain the configuration management database (CMDB).
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  Match Support & Events: Coordinate technical support for cricket matches and major events, ensuring adequate coverage and seamless technical delivery.