JOB SUMMARY:

The Leisure Supervisor is responsible for overseeing the leisure travel consultants and ensuring the delivery of high-quality travel services to clients. This role involves supervising day-to-day operations, managing client itineraries, handling escalations, mentoring the team, and ensuring customer satisfaction through personalized travel planning.

REQUIREMENTS:

• Bachelor’s degree in Travel & Tourism, Hospitality, or a related field
• 4–6 years of experience in leisure travel operations, with at least 1–2 years in a supervisory role
• Strong knowledge of domestic and international destinations, visa requirements, and travel products
• Excellent communication and interpersonal skills
• Proficiency in GDS (Amadeus/Sabre/Galileo) and travel CRM systems
• Ability to multitask, prioritize, and work in a fast-paced environment
• Customer-focused with a problem-solving attitude
• Job Location-Dubai,Business Bay

PREFERRED SKILLS:

• Experience in luxury/leisure outbound travel
• Fluency in multiple languages (optional)
• Strong negotiation and vendor management skills
  Job Type: Full-time
  Pay: From AED4,000.00 per month
  Expected Start Date: 01/08/202

• Supervise and support the leisure travel consultants in handling end-to-end travel arrangements (flights, hotels, visas, sightseeing, insurance, etc.)
• Review and approve itineraries, quotations, and bookings prepared by the team
• Monitor individual and team performance to meet sales targets and service standards
• Resolve escalated customer queries and complaints effectively and promptly
• Coordinate with suppliers, vendors, and internal departments to ensure seamless service delivery
• Provide training, guidance, and motivation to the team to improve product knowledge and service quality
• Conduct regular team meetings and briefings on new products, offers, and policies
• Assist in planning and implementing new leisure packages or promotional campaigns
• Ensure adherence to company policies, SOPs, and compliance standards