We’re on the lookout for a brilliant Team Leader to join our lettings team. This is an exciting opportunity for someone who loves leading people, thrives on delivering world-class customer service, and has the drive to keep everything running smoothly behind the scenes.
You’ll be the go-to person for supporting our General Managers, managing the lettings pipeline, and guiding prospects on their journey to becoming residents. Along the way, you’ll make sure our team delivers a seamless, end-to-end lettings experience that our customers love.
We’re looking for someone with strong leadership skills, a keen eye for detail, and the ability to keep us compliant with all the right standards. If you’ve got experience developing processes, even better! Most of all, you’ll bring energy, positivity, and a passion for helping people feel at home with us.
At urbanbubble, we care about our people as much as our places. As Team Leader, you’ll inspire, train, and support your team to be the very best, helping them grow while making sure our customer service is second to none.

• Manage prospects, being the first point of contact for prospective tenants you will engage with them and promote the property as the preferred choice for them
• Handle lettings enquiries, and complete the referencing process
• Lead on the input of data on the system for new enquiries, lettings and new tenant data
• Lead on arrears collection on a monthly basis when rents are overdue
• Ensure the information is entered accurately on the management system
• Provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high
• Assist with drafting AST’s and tenancy documents
• Prepare handover packs & tenants guides
• Assist with taking and processing referencing fees, deposits and first term rental payment.