Job Description:

WHAT YOU’LL BRING

We’re looking for someone who has these abilities and skills:

• Attention to detail will be required when dealing with accounts and clear communication needed when liaising with stakeholders & team members.
• Experience of commercial business in the UK and understanding of Policy documentation/Premium allocations and taxes.
• Develop and maintain good working relationships with the stakeholders within the business
• Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies
• Have a positive approach, even during challenging periods of change & ensure the team are on board
• Recognise work priorities and organise time effectively, raise any potential delays, and ensure team are performing at their best
• Proficient use of Microsoft Excel with the ability to use VLookups/Pivots/formula on a daily basis without guidance
• Computer literate – experience using Microsoft Outlook, Word, PowerPoint, Teams would be advantageous

WHO WE ARE

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com

What will your essential responsibilities include?

• Lead, motivate, and develop a high-performing team of UA’s working on LWS Casualty
• Conduct performance reviews, provide regular feedback, and address employee concerns.
• Foster a positive and collaborative team environment.
• Identify and address training needs within the team.
• Monitor team performance against key performance indicators (KPIs).
• Conduct regular team meetings to discuss performance, address challenges, and share best practices.
• Actively participate in the day-to-day tasks performed by team members
• Ensure the timely and accurate completion of all team deliverables.
• Identify and resolve operational issues and escalate concerns as needed.
• Contribute to the development and implementation of process improvements.
• Ensure compliance with all relevant policies and procedures.
• Ensure high levels of Client & Broker satisfaction
• Build and maintain excellent relationships with stakeholders

You will report to the Retail, LWS and A&H Operations Manager