Team Leader - Mandarin/Cantonese - JB at Teleperformance

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, BPO, E-commerce, Analytical Skills, Problem Solving, User Experience, Organizational Skills, Coordination Skills, Mentorship, Career Development, Strategic Thinking, Communication, Project Management, Quantitative Analysis, Industry Research, Cross-Functional Collaboration

Industry

Outsourcing and Offshoring Consulting

Description

Qualifications Minimum requirements: Education & Language Diploma/Degree and Above English proficiency B2 CEFR level or higher (verbal and written) Fluent in Mandarin or Cantonese (verbal communication required) Experience Minimum 1 year experience as a Team Managing experience a BPO/Contact Centre Environment. Preferably exposure to a similar e-commerce/marketplace industry in a BPO environment Skills & Competencies Strategic thinker with strong analytical and creative problem-solving skills Passion for ensuring an excellent user experience Have good organizational and coordination skills as well as the ability to withstand pressure. Possess strong organizational and coordination skills, the ability and methods to effectively motivate the team Work Requirements Must be able to work in office at Medini 9, Iskandar Puteri, Johor, Malaysia Responsibilities Responsibilities: Provide mentorship, guidance and career development to members of your team Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Responsibilities

The Team Leader will provide mentorship and guidance to team members while leading a high-performing team through transitions to enhance problem-solving and analytical capabilities. They will also manage team goals, deliver projects involving analysis and strategy development, and advocate for users within their market.