General information
Job Posting Title
Team Leader
Date
Monday, July 28, 2025
City
Remote
Country
United Kingdom
Working time
Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Purpose
The Scheduling Team Manager (Personal Independence Payment (PIP)) – Lot 1 manages the performance of a team of Scheduling Administrators (PIP) in Lot 1, responsible for the booking of appointments for PIP assessments including accurate and timely upload of appointments in the correct order, dealing with cancellations and re-arrangements and specific claimant requests such as BSL or interpreters.
The Scheduling Team Manager (Personal Independence Payment (PIP)) – Lot 1 is required to act as delegate for Customer Appointment Manager – Lot 1, as required.

Accountability

• Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the tea in line with Maximus values.
• Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
• Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
• Producing and making active use of statistical data and work management reports to effectively manage workloads
• Provide performance reports/ data as and when required
• Building and maintain positive customer relationships.

Internal
Support Centres Director – Lot 1
Support Centres Manager – Lot 1
Customer Administrators
Customer Appointment Team Leader
Scheduling Administrators
Rota Planning Manager
Support Centre Functions
Health Professionals
Assessment Delivery Management

• Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the tea in line with Maximus values.
• Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
• Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
• Producing and making active use of statistical data and work management reports to effectively manage workloads
• Provide performance reports/ data as and when required
• Building and maintain positive customer relationships