Team Leader

at  Miller and Carter Edinburgh City Centre

TEAM LEADER

• Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment
• Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends
• To ensure the smooth running of the business in the General Manager’s absence
• Primary focus: Bar

Experience:

• Restaurant: 1 year (preferred

An outstanding Team Member deliver excellent guest service, at all times by:

• Giving every guest a friendly welcome when they enter the business
• Explaining the service cycle, our products, our great offers and events
• Serving guests in turn, quickly and efficiently
• Using situational selling – making recommendations that are appropriate to the guest / occasion
• Serving and presenting all our food and drink products perfectly – product quality, temperature and brand standard
• Valuing our guests by engaging them in appropriate conversation / banter
• Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
• Talking to every guest about the guest experience survey
• Checking guests are enjoying their meals
• Dealing with guest queries and resolving complaints quickly and professionally
• Giving every guest a genuine farewell and encourage them to return
• Take pride to ensure all areas of the business (both internal and external) are clean and tidy, at all times
• Keep up to date with current promotions and new products
• Maintain personal knowledge by completing training, eLearning and workbooks
• Always adhere to brand standards, licensing law and all company policies & procedures
• Carry out management team requests and brand instructions
• Take an active part in team meetings

Job Types: Full-time, Permanent
Pay: £11.50-£12.50 per hour

Additional pay:

• Tips

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Store discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Experience:

• Restaurant: 1 year (preferred)

Work Location: In perso