Team Leader at Mission Australia

Coffs Harbour, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

102000.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Program Coordination, Client Support, Mentoring, Compliance Management, Housing Services Knowledge, Problem Solving, Coaching, Negotiation, Priority Management, Decision Making, Communication, Database Usage, Confidentiality, Stakeholder Engagement

Industry

Non-profit Organization Management

Description

Permanent Full Time Location: Coffs Harbour, NSW Salary: $102,000 + Super + NFP salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose. Your Opportunity Make a real difference in people’s lives through meaningful housing support. At Mission Australia, we believe everyone deserves a safe home and the opportunity to thrive. We’re looking for a passionate and experienced Team Leader to guide a dedicated team supporting clients facing complex challenges and help deliver meaningful, client-centred housing outcomes. As a Team Leader, you’ll play a pivotal role in leading day-to-day program delivery while supporting both clients and staff. You’ll work with a high level of autonomy, overseeing service activities, mentoring your team, and ensuring everything aligns with our values and commitment to positive client outcomes. You’ll also be the go-to person for resolving client-related matters, providing expert guidance to staff, and fostering a supportive, solutions-focused environment. Your key responsibilities will be to: Provide values-driven leadership and day-to-day supervision Plan, coordinate and support program activities and training Work with clients with complex needs using person-centred approaches Build strong relationships with clients and external service providers Prepare reports, track outcomes and support program evaluation Support quality, safety and compliance processes Assist leadership with reporting and data analysis Engage with community organisations, government agencies and stakeholders Support recruitment, onboarding and volunteer coordination Requirements for Success Strong leadership and people management skills Relevant degree, diploma or equivalent experience in the related field Experience in leading, mentoring and developing staff and managing compliance requirements Sound knowledge of housing services, policies and legislation High-level problem solving, coaching and negotiation skills Proven ability to manage competing priorities and make informed decisions Excellent written and verbal communication Confidence using databases and digital systems A collaborative mindset and commitment to confidentiality Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC. Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

Responsibilities

The Team Leader will provide values-driven leadership, daily supervision, and coordinate program activities while supporting staff and clients facing complex challenges in housing support. Key duties include resolving client matters, mentoring the team, ensuring alignment with organizational values, and supporting quality and compliance processes.