Team Leader at Mission Australia

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

103000.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Supervision, Case Management, Client Support, Administrative Skills, Organizational Skills, Relationship Management, Conflict Resolution, Compliance, Coaching, Mentoring, Program Coordination, Community Services, Welfare, Psychology, Social Work

Industry

Non-profit Organization Management

Description

Permanent Full Time| 38 hours/week Location: Ashfield with outreach support to Inner West Sydney Services, NSW Salary: $103K + Super + NFP Salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. Your Opportunity Inner West Services supports adult men, women and young people who are at the risk of homelessness, focusing on sustaining tenancies and stabilizing housing. As a Team Leader, you’ll play a vital role in supporting both clients and staff in the effective delivery of program activities that align with Mission Australia’s values and outcomes. Reporting to the People Leader, you’ll guide a team of passionate professionals to achieve the best possible outcomes for clients through high-quality case management, strong leadership, and continuous improvement in service delivery. This role offers the opportunity to lead with purpose, using your experience and interpersonal skills to foster a supportive and empowering environment for both clients and employees. Your key responsibilities will be to: Lead, coach, and develop a dedicated team, fostering a culture of collaboration, accountability, and client-focused service delivery Work across various programs within the Inner West and Inner City Oversee day-to-day program operations, ensuring compliance with Mission Australia policies and procedures. Provide person-centred and strength-based case management support for clients with complex needs. Ensure the delivery of quality services through effective supervision, case review, and continuous improvement initiatives. Build and maintain strong internal and external relationships to support positive outcomes for clients. Oversee administrative and compliance requirements, including client records, reports, and data accuracy. Contribute to service development and represent the program at relevant network and stakeholder meetings. Requirements for Success A relevant Degree/Diploma in either Social Work, Community Services, Welfare or Psychology with experience, or equivalent combination of qualifications and substantial experience in a related field Demonstrated leadership or team supervision experience, including mentoring, coaching and performance management Proven experience in case management particularly with clients experiencing complex challenges Ability to plan, coordinate and oversee program activities effectively Strong administrative and organisational skills with experience maintaining compliance and reporting standards Strong relationship management and conflict resolution skills Sound understanding of relevant legislation, policy and service frameworks Drivers’ Licence Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC. Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave. Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

Responsibilities

As a Team Leader, you will support clients and staff in delivering program activities aligned with Mission Australia's values. You will guide a team to achieve positive outcomes through effective case management and leadership.