Team Leader at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

142665.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Risk Assessment, Compliance, Stakeholder Engagement, Project Management, Communication, Training, Capability Building, Data Quality, Reporting, Continuous Improvement, Child Safety, Legislative Requirements, Negotiation, Performance Management

Industry

Government Administration

Description

Team Leader – Child Safe Organisations Exciting opportunity to make a real impact benefiting children and young people at the Office of the Children’s Guardian. Supportive and collaborative team culture, committed to diversity and inclusion in the workplace. Join a dynamic workplace and be part of the Child Safe Organisations Directorate who play a role in keeping our kids safe. 1 full-time ongoing position located at Strawberry Hills. Flexible working arrangements with access to health and wellbeing programs. Clerk Grade 9/10 - $129,464 - $142,665 (plus employer's contribution to superannuation and annual leave loading). The Office of the Children’s Guardian (OCG) is seeking a motivated and experienced Team Leader to join our Specialised Substitute Residential Care (SSRC) team. About the role The Specialised Substitute Residential Care (SSRC) scheme regulates providers of overnight respite and behaviour support for children. SSRC includes arrangements between a parent and an organisation for a child to receive care away from their usual home for short or long periods of time. The care must be for respite or behaviour support, or funded by the National Disability Insurance Scheme (NDIS). The Team Leader Specialised Substitute Residential Care (SSRC) manages the SSRC monitoring team by providing support to achieve the key deliverables around the SSRC monitoring program. They ensure that data quality and accurate reporting are maintained for the SSRC Register, and that monitoring of SSRC providers is undertaken according to a risk-based approach. They support their team to provide capability building advice, training and monitoring assessments to SSRC providers. They escalate concerns where identified for further compliance and enforcement action. The role has a significant capability building function, whereby we work with organisations to meet the SSRC Code of Practice under the 10 Child Safe Standards, and to become safer for children. Travel will be required from time to time within NSW. To be successful in the role you will have the ability to: * Manage the day-to-day operations of the team, including risk-based work allocation, quality control, team development and continuous improvement of systems and processes. * Co-ordinate and implement monitoring activities, capability building and stakeholder engagement to ensure compliance with the SSRC Code of Practice and best practice. * Undertake project work to monitor trends, improve service provider capability and compliance, and improve child safety within the sector. * Work with key internal and external stakeholders to promote knowledge of the SSRC scheme and to coordinate activities between government and non-government stakeholders to promote the safety and wellbeing of children. * Identify and escalate contentious issues and provide high-level advice, including the preparation of briefing notes with recommended solutions. Desired skills and experience: * Demonstrated understanding of best practice in the safeguarding of children and young people, preferably in residential care, disability or out of home care environments * Experience assessing organisations and/or individuals against legislative requirements or standards in a regulatory role, internal compliance role, practice specialist role or similar * Demonstrated ability to organise a varied workload to achieve business KPIs and goals, using project management methodologies where appropriate * Excellent verbal and written communication skills, as well as influence and negotiation skills * Demonstrated ability to build and sustain cohesive and effective teams, maximising performance at an individual and team level. Essential requirements * Certificate IV in Government Investigations or willing to undergo studies to achieve certification. * All roles associated with the Office of the Children's Guardian are required to have a current Working with Children Check. * Employment at the Office of the Children’s Guardian is subject to the satisfactory completion of security and vetting checks. * The role also requires a current driver’s licence as there is travel associated with this role. Why the OCG? The OCG creates safer places for children in NSW by regulating and monitoring organisations and individuals that provide services to children. We are a trusted authority on quality in child safe practices, in out-of-home care, and worker screening and safety. We have a dynamic and committed workforce, and a culture that encourages and promotes innovation and strives for continuous improvement. We offer a positive working environment with dedicated professionals working across a range of regulatory functions to create safe places for children. Attractive employment conditions include a competitive remuneration package and flexible working conditions. More information about us is available on our website. Our commitment to Diversity We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed above and advise of your preferred method of communication. How to apply To apply, you will need to attach a cover letter which also addresses the two targeted questions and your resume in either Word or PDF format (one document). We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind. To view the Role Description please click here: here For more information on how to apply for a role in the NSW Public Service please click here. Targeted questions 1) Give an example of when you have helped an organisation to improve their compliance with practice standards or regulations. Describe how you ensured you were providing accurate advice in relation to legal obligations and best practice, and the outcomes of this work. 2) Give an example of a time you had to provide feedback to a staff member in order to improve their performance. Describe the approach you took and the outcomes for your team’s work and the staff involved. The successful applicant will need a current NSW Working With Children Check clearance as a condition of employment. For more information, visit the Office of the Children’s Guardian website. For further information, please contact Brittany Taylor by email: Brittany.taylor@ocg.nsw.gov.au Applications close: Sunday 21 December 2025 at 9:59am A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 12 months. Thank you for your interest in this role. We look forward to receiving your application.

Responsibilities

The Team Leader manages the SSRC monitoring team, ensuring data quality and accurate reporting while supporting capability building for SSRC providers. They also coordinate monitoring activities and escalate compliance concerns as needed.