JOIN OUR DYNAMIC TEAM AS A TEAM LEADER AT AVIS BUDGET GROUP BSC IN BUDAPEST!

Are you an enthusiastic and driven individual with a passion for people management and continuous improvement? Avis Budget Group is seeking a motivated individual to join our Agencies and Chargeback team in the Network Operations department. If you’re ready to take on new challenges, contribute to a positive work environment, and make an impact, read further and get to know us!

• Develop detailed knowledge and understanding of the department’s processes end-to-end to be able to ensure continuous quality services to the partners.
• Through controlling processing schedules ensure that day-to-day activities are performed in accordance with the agreed service levels and compliance requirements.
• Oversee and approve reconciliations to ensure accuracy, compliance, and timely completion of financial processes.
• Communicate regularly with the partner team & higher BSC management built on consistent delivery of SLA / KPI’s and fast resolution of issues.
• Look to continually see how processes could be improved and produce an effective operation, continuously feeding ideas and opportunities to higher management, and where requested support process improvement initiatives.
• Support transfer activities into the BSC including the recruitment of new people into the organization.
• Ensure appropriate controls are in place across the processes and are being actioned to eliminate errors and ensure quality services are being delivered.
• Support and coach team members on a regular basis to be able to deliver specified services and solve issues within the processes.
• Ensure new joiners get the right training to be effective in delivering services.
• Ensure management are aware of concerns and issues faced by team members, recommending how the business could make life easier / better for team members.
• Install a mind-set of investigating root causes to find long term solutions to prevent future errors.