JOB SUMMARY

DWP helps people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever. As part of Counter Fraud and Compliance and Debt (CFCD) Directorate you will be at the heart of DWP’s front line operations, helping to change people lives and supporting CFCD purpose of fighting fraud in the welfare system.

WHY WORK HERE?

Are you looking for a varied, exciting and challenging role? Do you have great communication skills, build relationships easily and a positive mindset?

IF SO, WE WOULD LIKE TO HEAR FROM YOU.

We have an amazing opportunity for Team Leaders to come onboard, within CFCD. Our aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse, as well as protecting those most vulnerable in our society.
We are looking for successful applicants who are well suited and committed to providing high levels of customer service who we offer an exciting role at the heart of CFCD. We offer bespoke on the job training with opportunities for progression and development.
Equality, Diversity and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and excited about you bringing your “whole self” to work for CFCD.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.

STAGE 3 - APPLICATION AND SIFT

Those candidates who pass the Management Judgement Test will be invited to complete a personal statement detailing the relevant skills and experience you can bring to the role. In no more than 750 words, provide evidence of how you have demonstrated the following:

• Strong leadership skills with the ability to motivate, inspire and develop capability within a team.
• A strong focus on customer needs, anticipating customer requirements, taking responsibility to improve the quality of customer service.
• How you have effectively organised and prioritised workloads to meet team objectives in a changing environment.

You should also consider both the job description and person specification details above when providing your evidence.
Your personal statement needs to set out evidence of how your skills and experience meet the requirements. Your layout is entirely your preference; you may choose narrative, bullets, etc. One narrative example may cover the requirements needed. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why. What you can do, the skills you have that are transferable, and the life experience or passion you have that are linked to this role.
If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.

Should a large number of applications be received, an initial sift may be conducted using the lead question. If so, we will sift on:

• Strong leadership skills with the ability to motivate, inspire and develop capability within a team. (Lead question).

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to the interview.
As part of the application process, you will be asked to complete a CV detailing your previous skills/experience, qualifications and full employment history. Your CV will not be formally assessed so please put the main evidence of your skills in your personal statement.
Further details around what this will entail are listed on the application form.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

RESPONSIBILITIES WILL INCLUDE BUT WILL NOT BE RESTRICTED TO:

• Lead and motivate staff, providing visible and effective leadership to staff at all levels of the business always engaging in an honest and open way.
• Act as a positive role model for all staff, motivating and managing staff development.
• Understand and utilise management information (MI) and other performance data to drive continuous improvement within the team and contribute to overall CFCD Performance.
• Focus on delivering to agreed goals and priorities to achieve collective commitments, team expectations and quality outcomes.
• Working closely with leaders to ensure consistency and robust application of all DWP policies and ensure staff are aware of their responsibilities.
• Take responsibility for own development to improve competency and skills and support and coach others to do the same.
• Promote the work of the department and play an active part in supporting the Civil Service values and culture.

We will be holding a webinar event to let you know more about these roles. This will take place on the following date:

• Monday 10th February 13:30 to 14:30PM Webinar Team Leader Newport (isle Of Wight) 10/02/2

Those candidates who pass the Management Judgement Test will be invited to complete a personal statement detailing the relevant skills and experience you can bring to the role. In no more than 750 words, provide evidence of how you have demonstrated the following:

• Strong leadership skills with the ability to motivate, inspire and develop capability within a team.
• A strong focus on customer needs, anticipating customer requirements, taking responsibility to improve the quality of customer service.
• How you have effectively organised and prioritised workloads to meet team objectives in a changing environment