THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

The Team Leader leads the frontline service delivery of housing client service teams, providing direction, support and feedback for all team members to facilitate delivery of quality client focused outcomes; contributes to asset and service delivery planning and makes decisions in relation to asset utilisation and maintenance.
The role is pivotal in managing key relationships within a geographical area and in relation to specific housing services as well as managing the implementation of change within the team.

WHAT YOU’LL DO

• Allocate workloads, monitor and report on team performance based on service priorities and program requirements to ensure service delivery commitments are met.
• Manages the team budget and the quality of work generated by the team as well as compliance with relevant policy and legislation in relation to the Housing Act and including work health and safety, equity and diversity.
• Supports development of the team, brokering or providing coaching and training as needed to maximize team performance.
• Contribute to business and performance planning at the district level and plan activities and projects to ensure the team meets broader planning and service commitments.
• Promotes and participates in community building programs and whole of government initiatives to strengthen communities and enhance opportunities for community participation.
• Establish and maintain relationships with key partners including NSW Police, Local Area Health services, Local Members, other government and non-government service providers to better meet client needs.
• Works collaboratively with other service delivery teams within the district and across Homes NSW to enhance access, effectiveness and quality of service delivery and client outcomes.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• As Team Leader you will drive performance whilst balancing customer service commitments. Please provide an example that highlights your ability to achieve business targets whilst ensuring customer service delivery standards are maintained.
• Give an example of how you engaged with difficult external stakeholders to improve the relationship to assist our vulnerable clients