JOB DESCRIPTION:

Job Description
Are you ready to be part of something truly innovative?
At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.
If you’re ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together!
We are seeking a motivated and experienced Claims Team Leader to manage a dynamic team of claims management and support personnel in NSW. In this role, you will be instrumental in achieving our processing, quality, return to work, and customer service objectives.

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

• Experience within leading teams
• Experience in case management to effectively facilitate outcomes.
• Well-developed problem-solving and decision-making skills.
• Negotiation and influencing skills.
• Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries.
• Proven conflict resolution skills and an ability to diffuse potential situations.
• Strong written and verbal communication skills
• Tertiary or relevant qualifications in health/social services are desirable
• Ability to work with different IT applications.
• Understanding of challenges for individuals.
• Excellent communication on both written and verbal
• Well-rounded customer service‎ skills with demonstrated outcome.

• Lead and mentor a team of claims professionals to ensure optimal performance and development.
• Oversee the processing of workers’ compensation claims and ensure compliance with regulations and company policies.
• Implement strategies to improve claims processing efficiency and quality.
• Monitor and analyse claims data to identify trends and areas for improvement.
• Collaborate with internal and external stakeholders to enhance customer service and support.
• Facilitate training and development programs for team members.
• Ensure a positive work environment that promotes teamwork and accountability