Position: Team Leader - Nutrition and Food Services
Status: Permanent Full Time
Department: Patient Support Services - Nutrition and Food Services
Site : McCall Site
Hours of Work/Shifts: 8:00 hours - 16:00 hours
Posted Date: Monday August 18, 2025 - Monday August 25, 2025 closing 11:59 pm EST
Salary Band: $70,830.00 - $101,800.00 (salary band placement commensurate with experience)

POSITION SUMMARY:

• Responsible to supervise, direct, train, schedule, evaluate, and coach front-line food service employees who are responsible for receiving, storing, preparing, portioning, serving, delivering and picking up patient food and supplies, and who perform food service ware-washing and cleaning duties. Follows CUPE collective agreement provisions.
• As part of the leadership team, oversees patient food service operations to ensure compliance with requirements of public health, Accreditation Canada, the Ministries of Health and Long-Term Care, and other governing bodies
• Conducts audits; tours food services and patient care units; and supervises staff to ensure departmental standards are met.
• Troubleshoots and coordinates resolutions to operational challenges such as equipment breakdowns, short staffing, and patient concerns.
• Prepares documents such as daily staff rosters, payroll timecards, shift reports, staff schedule edits, audit results, work orders, incident reports, etc.
• Participates in departmental planning and project work.
• Participates in controlling costs and quality improvement initiatives.
• Interacts with food service staff, unit coordinating clerks, patient care managers/coordinators, EHSW, other team leaders, Security, suppliers, patients, etc. to resolve food service related issues.
• May be required to perform or assist with some functions related to purchasing and production including procuring food, supplies and equipment; sourcing, evaluating food and supplies; following up on product issues; establishing and maintaining production forecasting and tempering quantities, inventory control, etc.
• Sets an example of expected behaviour for staff (i.e. follows policy, remains professional, provides excellent customer service, etc.).

KEY QUALIFICATIONS:

• 2-year college diploma in Food & Nutrition Management or similar university degree.
• Membership in Canadian Society of Nutrition Managers (CSNM) is preferred.
• Hands on food service experience with a minimum of 2 years health care supervisory experience, preferably in a unionized environment.
• Good understanding of food service operations within a health care setting including food service systems, quality checks, institutional food service equipment, emergency codes, food safety, WHMIS, infection control and patient confidentiality.
• Experienced working with an outsourced, cold-plating, food service operation preferred.
• Demonstrated ability to create documents in Microsoft Word and Excel including formatting and use of formulas. Aptitude to learn and apply a variety of software systems.
• High degree of initiative and self-direction.
• Excellent interpersonal, communication, leadership and problem solving skills.
• Demonstrated ability to resolve operational issues, prioritize requests and handle multiple tasks and deadlines while maintaining a positive approach and customer service focus.
• Must have the ability to apply basic math skills and do metric weight/measurement conversions.
• Advanced Food Service Handlers Certification required (recertified every 5 years)

Please refer the Job description for details