TEAM LEADER OF PARENTING SERVICES

Under the guidance and support of the Manager of Prevention Services, the Team Leader of Parenting Services plays a critical role in creating and maintaining a supportive, compassionate, and inclusive work environment where employees feel valued, respected, and empowered. The Team Leader of Parenting Services oversees program development and ensures program effectiveness.
Department:

Prevention Services
Duration:

Indefinite full-time position, with a 6-month probationary period
Salary:

Starting at $40.29/hour
Schedule:

35 hrs/week; must be willing to work flexible hours as necessary

DESCRIPTION

Under the guidance and support of the Manager of Prevention Services, the Team Leader of Parenting Services plays a critical role in creating and maintaining a supportive, compassionate, and inclusive work environment where employees feel valued, respected, and empowered. The Team Leader of Parenting Services oversees program development and ensures program effectiveness.
The Team Leader of Parenting Services is dedicated to implementing service activities in alignment with the KSCS Continuum of Care and provide direction in clear alignment with organizational goals and values, with a compassionate, focused guidance to the Parenting Support team, helping them navigate moderately complex challenges while fostering a collaborative and supportive work environment. They contribute their technical skills to finding thoughtful solutions, always keeping the well-being of staff in mind. They participate in the administration of budgets and may make budgetary recommendations Additionally, the Team Leader works collaboratively to develop schedules and determine staffing needs, ensuring a balanced workload that supports employee well-being. In their role, they support the selection, development, and evaluation of personnel, fostering an environment where individuals have the tools and support, they need to succeed and contribute effectively to the team’s goals.
Through trauma sensitive approach and a commitment to legal integrity, the Team Leader of Parenting Services helps to foster an organizational culture that prioritizes trust, respect, and well-being, while upholding the organizations goals of compliance, equity, and creating a positive, resilient workplace for all.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Applied Human Relations/ Social Work, or related field with one (1) to three (3) years experience.
• Certificate/D.E.C. in related field with three (3) to five (5) years related work experience.
• High School Diploma or equivalent with five (5) to seven (7) years related experience and/or training may be considered.

SKILLS AND REQUIREMENTS:

• Must have a good knowledge of the community issues, concerns and socio-economic problems facing the community.
• Strong project management knowledge & skills.
• Experience in program development and planning.
• Must have strong knowledge of clinical procedures and practises.
• Strong time management.
• Strong organizational skills.
• Strong problem solving and analytical skills, focused decision making, open to challenges.
• Strong conflict resolution skills to be able to manage and supervise staff.
• Ability to craft articulate documents such as proposals, reports, briefs and correspondence.
• Strong work ethics.
• Ability to work in a team setting.
• Intermediate knowledge of computer programs (Word, Excel, Outlook, Case Management Recording System, etc.).
• Valid driver’s license and access to a vehicle.
• Available for flexible hours to participate in KSCS activities.
• Lifestyle must reflect that of a positive role model.

Provides Supervision, Human Resources and Administrative Support to the Team of the Parenting Support Services Team:

• Provides leadership and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws through recruiting appropriate staff, addressing complaints, resolving problems, training employees, team-building activities, directing specific work, appraising performance, recommendations for termination of an employee, when necessary.
• Supervises personnel within the team as per his/her work plans.
• Provides clinical supervision to Parenting Support workers.
• Coordinates, assigns work and provides supervision and direction to the team members.
• Conducts yearly Performance Appraisals of the team members.
• Addresses conflict resolution as it affects the work.
• Addresses complaints regarding Parenting Support staff.
• Establishes regular team meetings and conduct team-building activities with staff.
• Monitors and records work hours and approves timesheets; keeps record and approves employee’s vacation, sick leaves and flexible hours.
• Authorizes purchase orders and cash disbursements up to $1,000.
• Monitors expense activities in compliance with budget service plan, approves team members expense requisitions and travel claims. Provides direction and guidance to the team in relation to KSCS Strategic Framework and Community Health Plan.
• Collaborates with Manager to ensure job descriptions are kept up-to-date and relevant to the mandate of KSCS.
• Ensures scheduling coverage for vacation, wellness, days and evenings and holiday services.
• Delegates appropriate replacement during Team Leader’s absence.
• Attends monthly Supervisory sessions.
• Participates in regular supervision sessions with immediate Supervisor.
• Responsible for researching, developing and implementing training for team members.
• Identifies training needs and approves training requests of team members.
• Attends staff meetings/workshops/conferences relevant to area of employment.
• Serves as liaison to people who are unfamiliar with other resources.
• Attends daily Intake/Status meetings and assigns work as determined at Intake/Status meetings.
• Coordinates, assigns work and provides supervision and direction to team members. (This may include networking with Clinical Supervisors for professional opinion).
• Keeps up to date on trends and emerging issues in the field.
• Oversees Case Management Recording System pertaining to cases and group work.
• Ensures participation of staff in Case Conferences, as needed, and participates, as needed.
• Assists with overseeing of issues with building regarding liaises with Director of Operations and Maintenance team.
• Monitors and ensures timely submission of work plans and/or caseload summaries

RESPONSIBILITIES

Assists in the coordination of the service delivery plan of Parenting Support Services:

• Assists in coordination and design of the Parenting Support Services and any associate programming.
• Facilitates the development and initiation of the Parenting Support Services activities to meet the goals and department objectives.
• Establishes committees and working groups for measures, as required.
• Develops and implements program standards and procedures in collaboration with the Director of Strategic Development Services.
• Recruits’ members for working groups and committees.
• Attends regular supervision sessions with Manager
• Attends management meetings as required to update on progress of Parenting Support Services programming.
• Promotes communication and adequate information flow within the organization and community.
• Attends KSCS team, All Staff meetings and P&SS Admin Team meetings.
• Attends community events sponsored by KSCS, based on policy.
• Attends training sessions as required

Coordinates the activities of the Parenting Support Services:

• Develops and maintains a resource network to meet the needs of community members.
• Ensures a holistic approach to client services and programming.
• Maintains the integration of Parenting Support with P&SS/KSCS.
• Participates on the Intake team, P&SS admin team, selected training initiatives, planning meetings and other meetings as directed.
• Provides input to the Prevention Services and Support Services concerning Parenting Support Services
• Maintains/coordinates/processes info and activities on Case Management Recording System for Parenting
• Manages the care, expenses and maintenance activities of the Parenting Support Workers

Provides Supervision, Human Resources and Administrative Support to the Team of the Parenting Support Services Team:

• Provides leadership and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws through recruiting appropriate staff, addressing complaints, resolving problems, training employees, team-building activities, directing specific work, appraising performance, recommendations for termination of an employee, when necessary.
• Supervises personnel within the team as per his/her work plans.
• Provides clinical supervision to Parenting Support workers.
• Coordinates, assigns work and provides supervision and direction to the team members.
• Conducts yearly Performance Appraisals of the team members.
• Addresses conflict resolution as it affects the work.
• Addresses complaints regarding Parenting Support staff.
• Establishes regular team meetings and conduct team-building activities with staff.
• Monitors and records work hours and approves timesheets; keeps record and approves employee’s vacation, sick leaves and flexible hours.
• Authorizes purchase orders and cash disbursements up to $1,000.
• Monitors expense activities in compliance with budget service plan, approves team members expense requisitions and travel claims. Provides direction and guidance to the team in relation to KSCS Strategic Framework and Community Health Plan.
• Collaborates with Manager to ensure job descriptions are kept up-to-date and relevant to the mandate of KSCS.
• Ensures scheduling coverage for vacation, wellness, days and evenings and holiday services.
• Delegates appropriate replacement during Team Leader’s absence.
• Attends monthly Supervisory sessions.
• Participates in regular supervision sessions with immediate Supervisor.
• Responsible for researching, developing and implementing training for team members.
• Identifies training needs and approves training requests of team members.
• Attends staff meetings/workshops/conferences relevant to area of employment.
• Serves as liaison to people who are unfamiliar with other resources.
• Attends daily Intake/Status meetings and assigns work as determined at Intake/Status meetings.
• Coordinates, assigns work and provides supervision and direction to team members. (This may include networking with Clinical Supervisors for professional opinion).
• Keeps up to date on trends and emerging issues in the field.
• Oversees Case Management Recording System pertaining to cases and group work.
• Ensures participation of staff in Case Conferences, as needed, and participates, as needed.
• Assists with overseeing of issues with building regarding liaises with Director of Operations and Maintenance team.
• Monitors and ensures timely submission of work plans and/or caseload summaries.

Establishes appropriate accountability methods, records and reporting on services and projects:

• Collaborates with manager to develop and implement accountability processes, policies and procedures to interface with existing services and partnerships.
• Develops and implements a mechanism for collecting evaluative data and reports the results to applicable Supervisor.
• Establishes a yearly workplan.
• Ensures that the KSCS Policy Manual is adhered to.
• Coordinates the preparation of program reports as required.
• Ensures an effective filing and archiving system.
• Coordinates the development of data and statistics collection tools to track the Traditional Support programming.
• Prepares Parenting Support Services contribution for the KSCS Annual Report.

Ensures program performance and effectiveness through evaluation and improvement initiatives:

• Evaluates the results of the Parenting Support team service delivery activities and provides updates to the Director of Strategic Development Services as required.
• Regularly reviews and evaluates Parenting Support Services initiatives and identifies areas for improvement.
• Facilitates evaluation processes of Parenting Support Services programs and services.
• Develops methods for measuring effectiveness of all Parenting Support Services programs.
• Develops tools to monitor and track progress towards meeting objectives and goals.
• Advises team on methods to conduct research, gather and analyze data.
• Maintains inventory of all required activities associated with the execution of Parenting Support Services projects.
• Maintains a master plan schedule for program implementation.
• Presents modifications to the master plan schedule to the Director of Strategic Development Services for approval.
• Conducts regular sessions with Team Leaders and supervisors to ensure that their teams are receiving appropriate support with cultural and language information.
• Determines budgetary requirements for the program and present to the Director of Strategic Development Services for review and approval.
• Develops transition plans for the program and adjust plans and schedules as needed.
• Ensures timely project reporting (status and final reports).

ACCOUNTABILITY

• Provides services in a manner consistent with the terms and conditions of the employment agreement, personnel policy, standard operating procedures, and directives, ensuring transparency and consistency in all HR practices.
• Fosters and maintain a positive image of KSCS by promoting a respectful and supportive environment for all employees and clients.
• Serves as a positive role model, maintaining a lifestyle that reflects the values of respect, integrity, and professionalism.
• Supervises employees with fairness, empathy, and efficiency, ensuring that staff receive the training and guidance outlined in their development plans to promote growth and well-being.
• To foster a supportive and inclusive approach in P&SS planning meetings with internal and external stakeholders that ensure a safe, respectful space for open communication and collaborative planning.
• Provides professional and well-researched input in the development of the KSCS Prevention and Support front-line services from a community-driven and holistic perspective.
• Ensures that Traditional Services are comprehensive, effective, and responsive to the needs of clients, prioritizing care and support in all processes.
• Upholds confidentiality and privacy in all matters, ensuring trust and respect for employee’s personal information