Team Leader Operations Assessment at City Of Tea Tree Gully

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

104146.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Operations Assessment, Triage, Customer Request Management, Service Level Agreements (SLAs), Customer Service Standards, Arboriculture Asset Assessment, Tree Audits, Emergency Support Service Management, Continuous Improvement, Communications, Policy Adherence

Industry

Government Administration

Description

Opportunity to join a proactive and collaborative team focused on supporting the local community and achieving great outcomes for residents. You will benefit from undertaking a role that provides you with a broad range of experience and opportunities to further develop your career. About the position: The Operations Assessment team is an essential function that is responsible for the triaging and assessment of all Parks & Reserves and Civil Maintenance works undertaken by the City Operations Portfolio. Reporting to the Coordinator Operations & Systems Innovation, this position is responsible for leading the Operations Assessment team to effectively triage customer requests and ensure service level agreements and customer service standards are met. The Team Leader Operations Assessment is also responsible for assessing customer requests, undertaking assessments & inspections of Council arboriculture assets, and supporting the City Arborist with any overflow of work related to arboriculture matters. Position Description - Team Leader Operations Assessment [https://www.teatreegully.sa.gov.au/__data/assets/pdf_file/0032/1951385/Position-Description-Team-Leader-Operations-Assessment-March-2025.pdf] Key responsibilities: * Manage the triage process for customer requests as they relate to City Operations. This includes meeting set customer service KPIs, and reporting to the Manager Operations Support Services on the portfolio’s performance against Council’s Service Level Agreements (SLAs) and quality standards. * Manage the delivery and performance of the out-of-business hours emergency support service. * Assist with the undertaking of tree audits. Document and record outcomes as required. * Assist with the undertaking of regular/scheduled audits to ensure all arboriculture works are in accordance with Councils policy and procedures. About you: The successful candidate will have: * Diploma of Arboriculture * An appropriate tertiary qualification or experience in customer service leadership, continuous improvement, communications, operations or related field * Willingness to undergo a pre-employment medical and police check Apply today! We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply. Salary range is between $100,066 and $104,146 plus superannuation guarantee and will be negotiated commensurate with skills, experience and qualifications. Applications close 5pm Friday, 27 March 2026. For more information or a confidential discussion, please contact Theodore Hill on 0420 308 696. Discover your potential at the City of Tea Tree Gully! Why work for us A career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth. We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to maintaining White Ribbon Accreditation. We prioritise the well-being of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance. Benefits We provide comprehensive support to our employees. Visit our Careers page [https://www.teatreegully.sa.gov.au/council/careers]for more information.

Responsibilities

This position leads the Operations Assessment team responsible for triaging and assessing all Parks & Reserves and Civil Maintenance works for the City Operations Portfolio. Key duties include meeting customer service KPIs, reporting on SLA performance, managing emergency support services, and assisting with arboriculture audits and assessments.