Team Leader, Operations at CNX

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Mentoring, Management, Performance Evaluation, Workflow Monitoring, Quality Assurance, Auditing, Process Improvement, Corrective Action, KPI Management, Stakeholder Relationship Management, Data Analysis, Problem Solving, Decision Making, Coaching, Organizational Skills

Industry

IT Services and IT Consulting

Description

Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Seeking an experienced and motivated Team Leader to oversee the Mortgage Operations Team. Responsible to lead, mentor, and manage teams in Mortgage Operations, provide guidance and support to achieve individual and team goals Conduct regular performance evaluation and provide constructive feedback to team members Monitor and manage teams workflow ensuring timely completion of applications processing or auditing Establish and maintain quality assurance standards for the processes. Conduct regular audits and reviews of process and assessor files to ensure compliance and identify areas of improvement Identify the areas of process improvement and implement best practices to enhance efficiency and accuracy in the process. Identify performance related issues, develop an action plan for improvement, implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Collaborate with other departments to streamline the process and improve overall operational effectiveness Address any discrepancies or issues promptly and implement corrective actions as needed. Build and maintain strong relationships with internal and external stakeholders – clients Prepare and present regular reports on team performance and KPI’s to all stakeholders Analyze data to identify trends, risks and opportunities for improvement. Develop and implement action plans based on insights Promote CNX values- walk the talk and lead by example Key Skills and knowledge: a strong background in mortgage, insurance, or banking, exceptional leadership skills, and a commitment to maintaining high standards of accuracy and efficiency. Two to four years of relevant experience in Banking, Finance or a related field. Strong knowledge of Mortgage / Insurance / Banking domains. Proven track record of effectively leading and developing a team. Excellent analytical, problem solving, and decision-making skills. Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Ability to work under pressure and meet tight deadlines. Strong communication skills, both written and verbal. Ability to mentor, coach and provide direction to team members. High attention to detail and strong organizational skills. Willingness to work in a flexible schedule – 3 am login Educational Qualification: Graduate / post-graduate Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Bangalore - MTP C4, 3rd Flr Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Responsibilities

The Team Leader will be responsible for leading, mentoring, and managing the Mortgage Operations Team, ensuring timely completion of application processing and adherence to quality assurance standards. This role involves conducting performance evaluations, identifying process improvements, and ensuring service delivery meets contractual Key Performance Indicators (KPIs).