Team Leader, Operations at CNX

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Analytical Skills, Decision-Making Skills, Financial Crime Regulations, Money Laundering Investigations, Fraud Investigations, AML, FIU, Coaching, Monitoring, Process Improvement, SLA/KPI Management, Data Handling, Communication Skills, Organizational Skills, Presentation Skills

Industry

IT Services and IT Consulting

Description

Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Managing a team of Fin Crime analysts who would work to resolve issues and flag potential concerns related to Money laundering, Fraud Investigations etc. Working closely with Client stakeholders through scheduled and unscheduled meets to understand and drive process level changes and updates Impart effective coaching, monitoring, and guidance to ensure consistent high-performance delivery Bring in innovative ideas and process improvement proposals to strengthen the business Providing on-going monitoring and resolving of L1 escalations/complaints Managing and resolving service complaints related to the Financial Investigations Unit cases and checking the accuracy of SAR escalation to regulators such as NCA Manage a team of 20 employees Ensure Program adherence to Client & internal InfoSec/compliance guidelines. Drive performance and be accountable in delivering SLA/KPI's. Conduct regular one on one to identify and solve issues/challenges experienced by team members. Accountable for absenteeism and attrition. Be an active participant in all weekly/Monthly/Quarterly reviews Key Skills and knowledge: Knowledge of global Financial Crime regulations and current trends Experience in reviewing, investigating, and reporting money laundering cases. An expert in AML, FIU and Fraud Investigations Strong people management skills along with analytical and decision-making skills Work closely with the client’s functional stakeholders and drive efficiency and accuracy of the team Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope) Analytical and Quantitative skills Excellent Communication skills Data Handling / data interpretation High level of maturity to handle people including but not limited to client, stakeholders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment Detail oriented with Strong organizational and Presentation skills Educational Qualification: Graduate / post-graduate Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2 Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Responsibilities

This role involves managing a team of 20 Fin Crime analysts responsible for resolving issues and flagging concerns related to money laundering and fraud investigations, while also driving process changes through close collaboration with client stakeholders. Key duties include providing coaching, monitoring performance against SLAs/KPIs, resolving escalations, and ensuring adherence to compliance guidelines.