Job Title:
Team Leader Operations - Tulip
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision and growth and guidance of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Team Supervisor you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

YOUR QUALIFICATIONS

We welcome diverse backgrounds, but here’s what helps you succeed in this role:

• Associate’s degree in a related field with 2–4 years of relevant experience preferred or atleast 12 months of experience on Advisor level within the account;
• Strong leadership skills with the ability to coach, mentor, and motivate a team;
• Excellent communication skills, both written and verbal;
• Strong organizational skills — able to multitask, prioritize, and meet deadlines;
• Ability to work under pressure and follow through to completion;
• Flexibility to work varying shifts;
• Fluent English skills (required);
• Additional advantage if you speak French or Italian at B2/C1 level (at least one language at C1).

CAREER LEVEL DESCRIPTION

You will coordinate and supervise the daily activities of your team, setting priorities and ensuring results. Your decisions are guided by policies, procedures, and business goals. Around 80% of your time is dedicated to coaching, mentoring, and performance management — with no more than 20% spent performing the work supervised. You’ll handle escalated issues, drive results, and inspire your team to deliver excellence.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice.

WHAT YOU WILL DO IN THIS ROLE

As a Supervisor, you will lead a team of Customer Service Associates and ensure they deliver service excellence. You will:

• Supervise the daily activities of a team, including monitoring work and attendance in line with company policies;
• Coach and mentor your team to achieve performance goals, with regular feedback and weekly performance sessions;
• Identify and address performance issues, creating and implementing action plans, including corrective measures when needed;
• Ensure service delivery meets contractual KPIs and financial expectations;
• Act as a subject matter expert in escalated customer calls when required;
• Communicate expectations clearly and provide timely updates;
• Conduct team meetings, foster open communication, and organize team activities;
• Stay up to date on internal processes, policies, and attend required manager development training;
• Promote Concentrix values through your behavior, attitude, and advocacy for your team.

We welcome diverse backgrounds, but here’s what helps you succeed in this role:

• Associate’s degree in a related field with 2–4 years of relevant experience preferred or atleast 12 months of experience on Advisor level within the account;
• Strong leadership skills with the ability to coach, mentor, and motivate a team;
• Excellent communication skills, both written and verbal;
• Strong organizational skills — able to multitask, prioritize, and meet deadlines;
• Ability to work under pressure and follow through to completion;
• Flexibility to work varying shifts;
• Fluent English skills (required);
• Additional advantage if you speak French or Italian at B2/C1 level (at least one language at C1)