Team Leader, Pet Admissions - Animal Shelter at Humane Colorado

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

23.65

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Written Communication, Organizational Skills, Problem Solving, Decision Making, Microsoft Office Proficiency, Animal Handling, Team Leadership, Customer Service, Training Development, Conflict Management, Data Entry, Compassion, Coaching, Critical Thinking, Project Management

Industry

Non-profit Organizations

Description

Description Are you compassionate about animals and have a desire to speak for those who cannot? For over 115 years, Humane Colorado has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 20,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. If you work well with people too, join our team and help us provide that voice. Purpose of Position: Directly lead and provide oversight for the work of the pet admissions team, ensuring compassionate and exceptional service experiences for our patrons and the pets coming into our care. Responsibilities Support the day-to-day work of the Pet Admissions team providing oversight, guidance and coaching Identify, troubleshoot and elevate challenges to management Utilize established SOPs to guide consistent and appropriate operating procedures and suggest changes when needed Monitor data entry and documentation to ensure accurate records Provide onboarding support and training to staff and volunteers new to the team Provide input to managers regarding staff performance and process improvement Provide daily animal relinquishment and stray intake services Interview patrons to gather information to create animal records in Chameleon Manage emotionally difficult situations with strong communication skills Prepare and reconcile statements of daily financial transactions Provide end-of-life care for animals at their owner’s request Safely handle, restrain, and move animals and administer vaccinations and preventative medications Ensure work materials and consumables are functional and well stocked Maintain the League’s high standard of neat and clean facilities in assigned areas Perform opening and/or closing duties as needed by the organization Collaborate with other organization staff to address logistical issues Perform euthanasia and related tasks as needed People Care People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns. Competencies Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources Organizational Key Competencies Job Knowledge Productivity / Efficiency Quality / Excellence Adapting to Change Dependability and Integrity People Care Position Key Competencies Analytical thinking Strategic thinking Critical thinking Innovation Project management Conflict management Supervisory or Managerial Responsibility Provides on the floor direction to Pet Admissions team members Volunteers (Pet Admissions) Schedule: 5, 8 hour days. Weekend availability required Compensation: $22.50-$23.65 (starting pay commensurate with market, experience, and equity) Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits. Benefits (medical, dental, and vision) Flexible spending accounts League-paid Life and Short-Term Disability Insurance Paid Time Off (PTO) Paid Sick Time Holiday Pay Sabbatical 401(k) with matching And more! Work Conditions and Physical Requirements Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander and bodily fluids. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation. We will begin reviewing applications as they are received and anticipate closing the application period on November 9, 2025. Requirements Position Qualifications Knowledge/Skills/Abilities Strong interpersonal and written communication skills Demonstrated organizational skills Ability to utilize effective problem solving and decision-making skills Proficiency in Microsoft Office programs Required Education: High school diploma or equivalent Desired Supervisor or lead role experience Customer service experience Experience with developing and delivering staff training Professional experience in animal welfare/working with animals Excellent organizational skills with strong attention to detail Demonstrated ability to work in a fast-paced environment

Responsibilities

Lead and oversee the pet admissions team to ensure exceptional service for patrons and pets. Manage daily operations, provide training, and handle emotionally challenging situations with strong communication skills.