As part of your key responsibilities you’ll:

• Maintain very high standards of housekeeping
• Ensure all of our health and safety standards are achieved on an ongoing basis and actively promote individual responsibility for health and safety
• Actively look at the best ways of eliminating wasted time and effort, and find better ways of doing things through continuous improvement tools and techniques
• Proactively look for new initiatives that drive costs down while maintaining excellent results
• Actively promote and take responsibility for embedding a culture of employee engagement within the team
• Work cross functionally with other teams to provide solutions to wider team issues
• Be passionate about making sure we always exceed expectations, ensuring our clients experience world class customer service
• Ensure that the team deliver Key Performance Indicators, where this performance is sustained and continually improved, with focus on quality
• Ensure processes have a relevant standard operating procedure
• Develop and maintain appropriate daily, weekly and monthly reporting mechanisms to monitor, control and improve performance using visual management boards
• Promote flexibility through skills training and personal development for your team
• Monitor team absence and performance, taking action where necessar

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

• Ability to cope with the demands of a fast-moving and ever-changing set of priorities
• Previous experience of managing and leading a team
• Excellent communication skills including effective listening and written communication skills
• Good IT skills in Microsoft Office and Google Suites
• Excellent customer service skills supported by good commercial understanding
• A commitment to self-development and team development
• We’d love to see some demonstrable experience of working with lean / continuous improvement techniques too if you have tha