JOB OVERVIEW

As one of our Pre-Legal Team Leaders, you will be responsible for the following daily duties:

• Ensure the work produced by the team is in line with Client policies and procedures, as well as analyse performance against targets (KPI’s).
• Develop a wide range of strategies to improve client relations and collections.
• Manage correspondence with relevant authorities such as: lawyers, debt management companies and external agencies.
• Liaise with Clients and debtors to resolve new and existing queries.
• Partner with internal colleagues and stakeholders to improve collaborative working and develop processes.
• Manage a caseload of complex matters.
• Mentor, guide and teach your team through day-to-day working and convoluted matters.
• Working with the Solaris Law management team to develop portfolio collection strategies.

SKILLS AND EXPERIENCE

We are looking for candidates with

• Experience in a debt recovery environment is essential, although in-role training will continue to be provided.
• Basic understanding of the litigation process is not essential but would assist in understanding the start to end process of the business.
• Attention to detail and strong organisational skills are essential.
• Analytical and forward thinking.
• Highly motivated with strong written and communication skills
• Ensure that your quality and timeliness of work is in line with our policies and procedures.
• An ability to use your own initiative, work independently and as part of a team.
• IT proficiency is required.

If you are energetic, friendly and want to work in a fun, fast-paced environment, we’d love to hear from you!

• Ensure the work produced by the team is in line with Client policies and procedures, as well as analyse performance against targets (KPI’s).
• Develop a wide range of strategies to improve client relations and collections.
• Manage correspondence with relevant authorities such as: lawyers, debt management companies and external agencies.
• Liaise with Clients and debtors to resolve new and existing queries.
• Partner with internal colleagues and stakeholders to improve collaborative working and develop processes.
• Manage a caseload of complex matters.
• Mentor, guide and teach your team through day-to-day working and convoluted matters.
• Working with the Solaris Law management team to develop portfolio collection strategies