TEAM LEADER

Because you don’t just succeed – you exceed. Retail our way.
A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.
Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you shape your team’s development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader.

As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment’ coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.

Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action:

• Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
• Helping other managers with the day-to-day running of the store.
• Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
• Managing the cash lanes and Fitting Room areas as needed.
• Helping with customer feedback and complaints.
• Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand.
• Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed.