We’re looking for an experienced Team Leader to lead a high-performing team of client care appointment setters on behalf of a health hearing service provider. This role is perfect for a people-focused leader who thrives in a results-driven environment and enjoys coaching, mentoring, and collaborating with clients.
This role involves overseeing the appointment-setting process, driving sales performance, and mentoring team members to excel in their roles.

• Lead and Inspire: Guide, coordinate, and motivate your team to consistently achieve and exceed daily, weekly, and campaign targets.
• Strategize for Success: Develop and implement innovative sales strategies to boost appointment-setting efficiency and revenue growth.
• Monitor and Optimise: Analyse key performance metrics, providing insightful recommendations to enhance team efficiency and outcomes.
• Develop Talent: Coach, mentor, and conduct regular training sessions and performance reviews to ensure the continuous professional development of your team members.
• Collaborate for Seamless Service: Work closely with hearing care specialists and other stakeholders to ensure smooth service delivery and exceptional client satisfaction.
• Resolve with Care: Manage and resolve escalated customer concerns promptly and professionally, maintaining trust and satisfaction.
• Ensure Accuracy: Maintain precise documentation and reporting of coaching, development, performance management, sales activities, and customer interactions within client management systems.