Team Leader at Probe CX

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Sales Performance, Coaching, Data Analysis, Sales Strategy, Client Management, Communication, Performance Reporting, Employee Relations, Training, Forecasting, Problem Solving, Sales Campaigns, Upskilling, Accountability Systems, Sales Process

Industry

Outsourcing and Offshoring Consulting

Description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Key Responsibilities: Daily management of Team Sales Performance Ensure all CHs have obtained all necessary training and guidance to be successful and achieve all goals and targets Have clear understanding of Sales CHP job functions, including navigation of systems and tools, sales process and procedures and regional rules and regulation for relevant region handled Establish communication plan with CHPs creating avenues to discuss overall sales performance updates, departmental targets, sales campaign updates, disseminate new product information, sales theme as focus, and other items that is critical in maintaining sales operating environment Formulate a daily/weekly and monthly plan of action by using all available statistical or historical data as well as qualitative information Conduct regular side-by-side and coaching sessions to identify strengths and opportunities of assigned agents Provide regular feedback to agent’s direct supervisor Deliver strong sales performance Establish a clear understanding of the client’s strategic sales drivers and targets to be communicated to the team/focused agents. Create a forecast describing the things each agent will be focused upon. Create a detailed plan of the way in which you plan to impact your team’s day- by-day performance Provide recommendation to help evaluate current sales culture and environment, accountability systems and operations sales skills Identify opportunities on increasing sales performance as applicable Develop and implement sales strategies, sales campaign rollout plans and effective performance management Collaborate with Manager to devise proposals for Operations’ and/or Clients’ sign off on sales strategies,remediation plans as necessary Deliver strong sales performance that result to positive business outcomes for both client and the company Drive and Support Client overall sales strategy Establish clear understanding of the client’s strategic goals to be communicated to the team Review, report, discuss and address roadblocks, opportunities and strengths to campaign / promo and sales tools. Document at the conclusion of each week a breakdown of the past week’s monitoring checklists and summary on the Accountability tracker. Identify opportunities on increasing sales performance as applicable Develop and implement strategies, campaign roll out plans and effective performance management Develop proposals for Operations and/or Clients’ sign off on sales strategies, remediation plans as necessary Deliver strong sales performance that results to positive business outcomes for both clients and the company Train and develop sales teams Review performance reporting (Dashboards, operational reports, leads assignment) to identify gaps and opportunities Formulate daily /weekly and monthly plan of action using all available trend, historical data and qualitative information to develop direct reports performance Facilitate gaps analysis for CHP Assists to assess viability on upskilling Assists to CHP role Provide input to create and devise developmental plan for CHPs and CHP Assists People Management & Employee Relations Ensure accurate calculation and payment of incentives both company and client driven Address technical, process or HR issues as appropriate to run efficient operations and escalate as necessary to HR and Higher Management as appropriate Client Management & Relationship Demonstrate strong understanding to client strategies, business dri vers and sales campaigns Effectively report and communicate team sales performance as well as other operational activities performed by the team Prepare weekly, monthly and quarterly or adhoc report for clients as necessary Produce white paper outlining team performance growth, individual performance in analysis and focus Maintain open and transparent communication with clients on performance drivers and provide recovery plan as needed Required Qualification and Work Experience Minimum of 1 year supervisory / lead experience directing and managing sales individuals or team in high volume sales environment Proven success as sales representative as measured by sales performance against established sales goals and objectives Experience in utilizing data and understanding sales units / revenue, leads and account management as sales performance components Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

Responsibilities

The Team Leader is responsible for daily management of team sales performance and ensuring team members receive necessary training and guidance. They will also develop and implement sales strategies and maintain communication with team members and clients.