To lead, supervise and support the reception team.
Ensure that every member and visitor receives a warm, professional and high-quality welcome.
Control and enforce reception procedures, standards and operational processes.
Organize the team's daily activities and ensure efficient operation.
To train, support and develop reception staff in order to maintain an excellent level of service.
Handling complex customer requests and resolving issues with professionalism and empathy.
Collaborating closely with management to continuously improve reception operations and the overall member experience.
Contribute to the club's commercial objectives by encouraging the team to promote subscriptions, personal coaching services and complementary products.
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