Team Leader\..Retail Banking Ops - Neo Ops at Mashreq Careers

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Retail Banking Operations, Interchange Management, Claims Settlement, Account Maintenance, Financial Operations, Association Guidelines Compliance, Reconciliation, Coaching, UAE Switch System Reporting, Product Expertise, Regulatory Compliance, Productivity Monitoring, SLA Management, Process Automation, VAT Procedures

Industry

Banking

Description

To monitor and maintain smooth flow of interchange for Mashreq Bank’s claim and settlement of Visa, Master and JCB, CUP cards, in addition to accounts maintenance and financial operations. · Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial accounts and flow of interchange ensuring that all procedures are followed (as prescribed by Operational Manual for associations). · To be well versed and continuously updated on Association guidelines, compliance and impart necessary knowledge for the staff. Key Result Areas Monitor all associations’ settlement and funds position, balancing and reconciliation and corrective action on daily basis · Preparation and submission of accurate and timely quarterly operating certificate to Associations, analyze expense and income trending and alert stakeholders on timely basis on pricing variations · Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective. · Monitor UAE switch system reports for balancing and reconciliation for all countries under the purview · Emerge as the product expert for all relevant areas reporting to this position. · Being central point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups with probable impact · Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs · Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit’s overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth. · Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit. · Ensure unit attains satisfactory internal and external audit rating. · Ensure that unit’s standard operating procedures are reviewed, change documents are maintained and updated regularly · Ensure the transactions are processed as per the unit’s SLA and the operational errors/losses are very minimum. Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines · Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved. · Knowledge of VAT procedures and applicability to interchange and settlement and merchant payments. Knowledge, Skills and Experience Sound knowledge of general banking with good experience on Cards domain. Hands on experience in working in Prime Platform/Flexcube system. · Sound knowledge of association systems, visa/MasterCard on line, association pricing and interchange computation. · 6-8 years’ multi-discipline banking experience. · Excellent communication skills (both written & verbal), Good analytical thinking/interpersonal skills · Client communication and management, People Management skills · Strong knowledge on MS Office tools, MIS reporting and analysis · Ability to meet stringent client deliverables, effective presentation skills · Effective decision making power & conflict handling

Responsibilities

The role involves monitoring and maintaining the smooth flow of interchange for card claims and settlements (Visa, Master, JCB, CUP), alongside managing accounts and financial operations according to association guidelines. Key duties include daily monitoring, reconciliation, preparing compliance reports, and providing coaching and feedback to the team.