Team Leader - Retail FT - Customer Experience FT -$15.57 - Schedule Varies at Goodwill San Antonio

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

15.57

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Communication, Training, Retail Operations, Sales, Inventory Control, Safety Management, Problem Solving, Time Management, Merchandising, Cash Handling, Scheduling, Performance Evaluation, Housekeeping, Interpersonal Skills

Industry

Civic and Social Organizations

Description

Job Details Job Location: Summit - 4949 NW Loop 410 - San Antonio, TX 78229 Position Type: Full Time Education Level: High School Salary Range: $15.57 - $15.57 Hourly Travel Percentage: Various Goodwill locations Job Shift: Varies - Days/Nights/Weekends/Holidays Job Category: Retail Work for GOOD at Goodwill Do you want to make a difference in your community while earning a paycheck? Would you like to help your community and environment every day that you come to work? Looking for a job that provides meaning as well as personal and professional development? Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio. We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs. We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement. Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. We prefer to promote from within. Your growth and advancement is our priority. Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more. Change Lives. Make a Difference. Discover Purpose. Apply today at WorkforGoodSA.org. Qualifications POSITION SUMMARY This position will support Goodwill Industries of San Antonio in assisting the store manager in managing retail operations. Assist with the efficient operation of the Organization’s retail stores. Support the organization in its mission to help change lives through the power of work. ESSENTIAL DUTIES AND RESPONSIBILITIES Plan and implement work schedules, estimate team member-hour requirements. Accountable for team member coverage for retail sales area and merchandise processing. Assign and coordinate work tasks of team members, participants, and volunteers in processing, pricing, merchandising, and rotation functions to achieve daily production goals. Provide on-the-job training; safety standard training and performance expectations. Monitor and follow up on work assignments for participants, volunteers and team members. Recommend personnel action, such as promotions, transfers, and disciplinary measures to management. Provide input for evaluation of team members’ performance and appraisal. Assist in opening and closing the retail store by following established procedures according to the Retail Operations Manual. Greet customers in a friendly and courteous manner. Meet and make a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs. Inspire the customer to buy, and create a lasting positive impression of you, Goodwill Industries, and the purchase. Maintain selling floor presentations, and restock them as needed. Learn Goodwill’s systems and procedures to enhance selling efficiencies and complete support duties. Maintain a professional attitude with sincerity and enthusiasm reflecting Goodwill’s commitment to our customer – the most important person in our stores. Maintain good housekeeping standards. Adhere to, and ensure adherence to, all Loss Prevention and inventory control and compliance, risk management, and ethics policies and procedures. Safeguard donations and all Goodwill property and resources; secure from harm, theft, accidental loss, or disposal. Promptly investigate or participate for all reported incidents. Ensure proper use of register, cash handling methods, and execution of customer transactions according to retail business standards. Provide a safe working environment and ensure team members work safely and that unsafe conditions are immediately addressed and corrected. Conduct weekly huddle, safety inspections, investigates accidents, complete related reports in an accurate and timely basis, and takes corrective action to prevent recurrences. Take proactive steps in preventing accidents. REQUIREMENTS High school diploma or equivalent (GED). 6 months experience in a service-driven; supervisory role. Basic computer skills. Excellent verbal/written communication and interpersonal skills. Available to work a variety of hours, which may include mornings, evenings, weekends and holidays. Ability to bend, lift, grasp and move continuously through the day. Good verbal communication skills with ability to effectively work as a team to achieve mission goals Must be able to meet the physical requirements of the position. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business. To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org. Equal Opportunity Employer/Veterans/Disabled

Responsibilities

Assist the store manager in managing retail operations and ensure efficient operation of the retail store. Provide on-the-job training, monitor work assignments, and greet customers to enhance their shopping experience.