Team Leader- Retail Sales at Roots

Mont-Tremblant, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

19.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail sales, Team leadership, Customer service, Coaching, Visual merchandising, Sales floor management, Communication, Operations management, Conflict resolution, Performance management, Inventory awareness, Staff training

Industry

Retail Apparel and Fashion

Description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey! Nature & Scope: Reporting to the Store Manager, the Keyholder is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on the sales floor to profitably grow top-line sales. Key accountabilities and responsibilities include the following Creates and leads atmosphere on the sales floor that builds customer realization, retention and loyalty. Coach associates on customer service fundamentals and provide positive feedback. Creates an open outward communication on the sales floor. Keeps current on our products and service updates. Promotes a positive, safe and rewarding environment. Ensures the store is visually appealing at all times. Assists the leadership team in supporting, leading, and implementing new company initiatives. Demonstrated Interpersonal Skills: Excellent presentation skills in a retail environment Ability to motivate team through coaching & leadership. Ability to lead the sales teams to achieve sales quota. Qualifications and Experience Required: 1+ years related supervisory experience preferably in retail apparel. Excellent customer service skills. At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process. Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process. The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

Responsibilities

The Team Leader is responsible for supporting store operations and leading the sales floor to ensure a positive customer experience. They will coach associates on service fundamentals and assist the leadership team in implementing company initiatives.