VANRATH is delighted to have partnered with a leading FMCG provider of frozen, chilled and ambient foods - this company is seeking to recruit a Telesales Manager to join their talented and growing team.
The office is located at Newry.

SALARY

£34,000 + up to £2,000 bonus + Fantastic Benefits
We are looking for someone with a passion to lead, motivate and co-ordinate our Telesales team. This is an office-based role that offers massive progression for the right candidate.
This position plays a vital role in boosting sales performance, strengthening customer relationships, and contributing to the overall commercial strategy. You will oversee daily operations, provide coaching and development for team members, and ensure performance targets are consistently achieved and exceeded.

• Drive telesales performance by setting, monitoring, and reviewing KPIs to keep the team aligned with overall business objectives.
• Support, mentor, and lead the telesales team, coaching individuals to improve productivity, effectiveness, and product knowledge.
• Deliver training programmes and development initiatives to continually strengthen the team’s skills and confidence.
• Maintain accurate customer price files, prepare quotations, and manage pricing for both new and existing business opportunities.
• Partner with Business Development Managers to refine telesales strategies and create compelling quotes for prospective clients.
• Build and maintain strong customer relationships, ensuring satisfaction, retention, and professional handling of any escalated complaints.
• Work collaboratively with internal departments such as sales, credit control, and operations to ensure seamless customer service.
• Track compliance with company policies, including absence management and other staff-related procedures.
• Compile, analyse, and present regular telesales and performance reports to senior management.
• Identify opportunities for process and system improvements, escalating where required to boost operational efficiency.
• Oversee, review, and update Standard Operating Procedures (SOPs) to ensure best practice across the telesales function.
• Manage administrative processes to guarantee full coverage of account openings, credits, pricing updates, and online activities.
• Take on additional projects and responsibilities as delegated by the Wholesale Director.