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Team Leader at Schlotzsky's Franchise
North Little Rock, Arkansas, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Supervision, Customer Service, Food Quality, Cleanliness, Safety, Sanitation, Training, Cash Handling, Labor Management, Complaint Resolution, Team Management, Operational Support, Uniform Policy Adherence, Shift Management, Guest Experience, Daily Operations

Industry

Restaurants

Description
Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary. Key Areas of Responsibility: The ability to provide supervision during assigned shifts. Provides team members, and guests with a positive experience and atmosphere. Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management. Monitors speed of service to ensure a positive guest experience. Assists with guest comments and complaints. Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained. Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed. Helps encourage adherence to uniform policy and standards. Ensures proper cash handling procedures are followed. Opens and closes the restaurant in the absence of upper management. All other duties as assigned by management. Job Type: Hourly Education: High School Diploma or equivalent This is for a position at a franchised Schlotzsky’s location
Responsibilities
The Team Leader assists in directing restaurant operations in the absence of upper management while ensuring high standards of food quality and service. They also handle team member, supplier, and guest issues, escalating them when necessary.