Team Leader (Service Experience) at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Billing Verification, Telephone Operations, Guest Relations, Documentation, Food Safety Certification, Responsible Service of Alcohol

Industry

Hospitality

Description

Team Leader (Service Experience) * Beautiful location on the Elizabeth Quay waterfront * 5 minutes walk from Elizabeth Quay station and close to public transport * Free Employee Duty Meals * Free breakfast cereal, coffee and tea throughout the day * Discounts on hotel rooms and food and beverage with Marriott Internationally * Discounts on retail venues around the location * Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave * Recognition and wellbeing programs * Training and Career Development opportunities within an international brand * Employee activities and celebrations throughout the year About the Role Duties * Answer, record, and process all guest calls, requests, questions, or concerns. * Contact appropriate individual or department to resolve guest call, request, or problem. * Follow up and ensure that any outstanding requests are resolved. * Advise guest of any messages received. * Verify and adjust billing. * Operate telephone switchboard station. * Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. * Activate and deactivate guest room message lights. * Transfer guests with internet access issues to internet service provider's customer support line. * Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. * Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. * Supply guests with directions and property information. Skills & Experience * Responsible Service of Alcohol from Nationally Accredited Training provider (RSA) * I’m Alert Food Safety Certification (from City of Perth) * Experience working in customer service role preferable * Passion for customer service * Unrestricted working rights for Australia Only shortlisted candidates will be contacted to go through our selection process. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Team Leader will manage guest calls, requests, and concerns, ensuring timely resolution and follow-up. They will also operate the telephone switchboard and assist guests with various inquiries.