We are looking for professional, high performance individuals , with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

QUALIFICATIONS

• Grade 12/Matric
• Tertiary qualification in management will be beneficial

EXPERIENCE, KNOWLEDGE, SKILLS AND ATTRIBUTES REQUIRED:

• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within an insurance environment
• More than 2 years’ experience working in a management role
• Experience in the BPO/contact center environment will be beneficial

JOB-RELATED KNOWLEDGE, COMPETENCIES & SKILLS REQUIRED

• HR Process Knowledge
• Stakeholder Management
• Report writing
• Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
• Management skills
• Good understanding of the BPO industry