Team Leader - Student Hubs at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

98000.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team management, Problem-solving, Continuous improvement, Communication skills, Organizational skills, Strategic thinking, Customer service, Change management

Industry

Higher Education

Description

Company Description Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence. The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University. Job Description Te Whiwhinga mahi | The opportunity Te Kahu Tauira I Student & Scholarly Services is looking for a skilled Team Leader to join the Student Hub leadership team. Your role forms part of a wider Student Hubs Leadership group across our 6 locations. This role will be responsible for the team and operations of our Tai Tonga Student Hub located in Manukau. To ensure alignment with the wider leadership team the role will be split across the City and Tai Tonga Hubs as below: Two days at Tai Tonga (days TBC) Two days at City (Tuesdays and one other day) One day Work from Home (day TBC) This is a full-time, 37.5 hours per week role, on a permanent contract with a Monday-Friday work pattern (start and end times negotiable). The salary range is $88,000 - $98,000 per annum. For more detailed information on the role responsibilities and requirements, please review this position description. Mō tō mātou rōpū | About the team The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: Mana Enhancing: We’re a place for uplifting interaction Service Excellence: We’re professional, accurate and responsive Manaakitanga: We listen, respect, understand and care Whanaungatanga: We connect, partner and strengthen relationships Kaitiakitanga: We guide, support and see things through We deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include: guidance and advice on being a student navigating the University systems, spaces and processes exploring study options application and enrolment support Library & Student IT services He kōrero mōu | About you We are looking for a highly motivated individual who: Has proven leadership experience Is an innovative problem-solver and champions continuous improvement Is comfortable leading in an environment of change Has excellent communication skills Is highly organised and able to manage a variety of work simultaneously Has the ability to see the bigger picture, but not forget the detail Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following: Flexible employment practices (including working from home and flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks' annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply If you are strong team player who is excited about working with people and passionate about leading, then we want to hear from you! Applications must be submitted online by the closing date of Sunday 26th April 2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Note that we may close the advert earlier if we find a suitable candidate. If you have questions or would like a confidential conversation, please reach out to Rhian Muir ([email protected]). Please note we are happy to answer questions, but we do not accept applications by email. Additional Information Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz Campus: Auckland City Campus Position Number: 55568109 UoA Department Name: Student Hub

Responsibilities

The Team Leader is responsible for managing the operations and staff of the Tai Tonga Student Hub while ensuring alignment with the broader Student Hubs leadership team. This role involves delivering high-quality in-person and online services to support students throughout their academic journey.