Team Leader, Student Systems and Capability at Te Herenga Waka—Victoria University of Wellington

Kelburn, Wellington Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Systems Management, CRM Platforms, Capability Development, Stakeholder Management, Training Framework Development, Audit Processes, Documentation Standards, Continuous Improvement, Operational Oversight, Coaching, Written Communication, Verbal Communication, Dynamics 365, Ellucian Products, Tertiary Sector Systems

Industry

Higher Education

Description

* Are you a collaborative leader with a practical approach to improving how systems support operational outcomes? * Do you have experience leading a systems, training, or capability-focused function within a complex organisation? * Have you got a strong understanding of enterprise systems or CRM-style platforms and their operational use in service environments? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting a Team Leader - Student Systems and Capability to join Tītoko - Centre for Student Success team on a permanent, full-time basis. Key responsibilities: * Leading the Student Systems and Capability function, including management of two specialist staff. * Establishing and maintaining system use oversight, access standards, auditing, and documentation frameworks. * Acting as the functional lead for Kurawai system-use standards across student-facing teams. * Develop and maintaining training frameworks and onboarding pathways for student systems. * Building strong working relationships with Digital Solutions, faculties, and service divisions to support system improvements and capability uplift. * Monitor system usage and translating insights into continuous improvement initiatives and service enhancements. * Ensuring documentation, knowledge bases, and training materials remain accurate, accessible, and aligned with system changes. Ō pūmanawa - About you You will be a motivated and collaborative leader who enjoys working at the intersection of systems, people capability, and service improvement. You will bring strong organisational awareness, the ability to influence across teams, and a practical approach to improving how systems support operational outcomes. Key requirements: * Demonstrated experience leading a systems, training, or capability-focused function within a complex organisation. * Strong understanding of enterprise systems or CRM-style platforms and their operational use in service environments. * Proven people leadership experience, including coaching and developing staff capability. * Ability to build strong relationships and influence stakeholders across multiple teams or business units. * Experience establishing or maintaining system access management, documentation standards, or audit processes. * Strong written and verbal communication skills, including the ability to explain system concepts to non-technical audiences. * Experience with Dynamics 365, Ellucian products, or tertiary sector systems would be advantageous but is not essential. Role Description: Click here to see further information, including salary details. [https://vuw.sharepoint.com/:b:/s/VacancyRoleDescriptions/IQCkiQuIA1mHQI8nyHxDEsD0Ae11tBvJPx1emkJH26JPV-Q?e=4Q6DVi&download=1] If this link is not available, click 'apply' to view this on the University career's page. Close date for vacancy: 19 May 2026. Contact details for vacancy: If you have any questions regarding this role, please get in touch with Kathy Uyeh, Associate Director, Student Service Centre (kathy.uyeh@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted. Mō Te Herenga Waka - About Our University Te Herenga Waka - Victoria University of Wellington [https://www.wgtn.ac.nz/about] is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here. Explore the many benefits [https://www.wgtn.ac.nz/about/working-here/employment-information] of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction [https://www.wgtn.ac.nz/about/governance/strategic-plan] and learn more about our research expertise [https://www.wgtn.ac.nz/research/strengths/faculty]. Ētahi kōrero hai āwhina i a koe - Why you should join our team Discover the Student Service Centre within the office of the DVC, Students! This centralised, efficient hub offers consistent and accurate help and advice. Students can access a wide range of administration services through face-to-face, email, phone, and the student portal. We provide professional support tailored to student's needs. Empower students in their academic journey with us!

Responsibilities

Lead the Student Systems and Capability function, managing specialist staff and establishing system use oversight and documentation frameworks. Collaborate with digital solutions and faculties to drive system improvements and maintain training pathways for student-facing teams.