Type de poste:
Permanent
À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
The Opportunity
Working in a fast-paced and dynamic environment, the position of Team Leader, Technical Services is responsible for managing and mentoring the Medicentres IT Services team, comprised of highly skilled system administrators, network analysts, and EMR system (electronic medical record) analysts. This role is accountable for developing, implementing, maintaining, and supporting all IT solutions, including cloud services that are utilized at Medicentres. It also involves determining resource needs, implementing IT strategy, collaborating with business units and clinics, and guiding the IT function and strategy with Medicentres.
The successful candidate must be able to work in a complex technical environment that requires attention to detail and provide world class technical support. Must be comfortable presenting ideas and communicating using non-technical language to all levels of management and clinical staff. Must be able to prioritize and manage team workload, ensuring tasks are completed on time.
Must be able to successfully work on several different assignments simultaneously. May require moderate lifting and transporting of objects, such as computers and servers. Required to be available (24/7) to support Jr. and Sr. staff members. Must be able to pass both internal and government mandated security screenings.
Office Location is Newmarket, ON: This role is hybrid, with a requirement to be in-office during the week. Travel might be required for the role, however not frequently.

What You’ll Do

• Directly manage all Medicentres IT team members
• Accountability for planning and managing annual budget
• Design and maintenance of the Medicentres infrastructure and network
• Ensure the availability and performance of mission critical applications
• Delight customers with excellent service
• Demonstrate strong team building and interpersonal skills
• Follow and contribute to continuous improvement of departmental processes, methodologies, and standards. Identify risks to the stability of technology solutions
• Strong organizational skills: detail and results oriented
• Outstanding communication skills, both written and oral

Key Responsibilities

As the successful candidate for the position of Technical Services Team Leader, you will be accountable for the following:

• Day-to-day management of Medicentres IT team, including assigning tasks and responsibilities to the team
• Mentor and train team members, providing them the opportunity to further develop their technical and soft skills
• Provide hands on support and guidance to team members as needed
• Balance multiple requirements and priorities
• Ensure provision of 24/7 support for all Medicentres technologies
• Responsible for the design, configuration, implementation and management of all infrastructure and network equipment and services implemented across the businesses, including clinics
• Responsible for remote access of all employees
• Implement and maintain all IT policies and procedures
• Maintain all technical documentation, including architectural documents
• Monitor and analyze network and system performance across the organization
• Ensures all changes to the environment follow the change management process
• Assist in the development of the Medicentres IT strategy, aligned to business requirements. Strong emphasis on system availability, performance, security, and cost-effectiveness
• Assist with creating and maintaining the technology roadmap
• Provide 2nd and 3rd level support for all technologies, including on-call support for all team members and for 3rd parties during product releases
• Selecting and testing new hardware and software as required by the business
• Document each newly developed solution to assist in the deployment and on-going operational support
• Manage assigned projects in a priority sequence to ensure deliverables are met on time
• Find and deliver advanced technology solutions that benefit the business.
• Provide leadership to IT support, security, and infrastructure
• Sit on the Medicentres Senior Team to support overall organizational strategy
• Align and emulate the company’s core values

Required Qualifications:

• Post-secondary diploma or degree with a focus in computer Science or related field or equivalent work experience
• 5+ years of IT systems experience, with a strong preference supporting a medical or clinical environment
• 5+ years of experience as a technical leader responsible for all IT infrastructure and support
• Experience effectively managing IT projects through conceptualization to implementation and follow up
• Excellent core IT knowledge including deploying, configuring, and troubleshooting network infrastructure, servers, hypervisors, storage solutions, and cloud services.
• Experience managing and maintaining data centre availability requirements.
• Outstanding vendor management skills, comfortable negotiating terms and contracts. Able to build relationships and hold vendors accountable on meeting service level commitments.
• Expert at building and maintaining an IT strategy and roadmaps, and the ability to execute within budget
• Excellent knowledge of Windows and Linux operating systems; experience with Bash, PowerShell and VB scripting
• Experience with building and maintaining a budget for a large, distributed IT environment
• Excellent organization and time management skills
• Excellent communication skills both written and verbal
• Awareness of applicable data privacy practices and laws. (HIA, PIPEDA, PHIPA, PCI). Experience with the PIA process in Alberta is an asset
• Adaptable and willing to learn new skills
• Client-first mentality, delivering outstanding customer service.
• Ability to work in a very demanding and fast-paced team environment, and with minimal supervision
• Experience with Clinical IT solutions such as Electronic Medical Records
• Experience with the Due Diligence process for mergers and acquisitions
• Experience responding to cyber security audits and accreditations

Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
What’s in it for you?

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success. What we offer:

• Permanent full-time position with opportunity to grow in a well-established organization.
• Flexible work arrangements and emphasis on work-life balance.
• Remote and hybrid work options.
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
• 100% employer-matched Defined Contribution Pension Plan• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• An organization where we encourage personal learning and growth with opportunities for career development

What You’ll Do

• Directly manage all Medicentres IT team members
• Accountability for planning and managing annual budget
• Design and maintenance of the Medicentres infrastructure and network
• Ensure the availability and performance of mission critical applications
• Delight customers with excellent service
• Demonstrate strong team building and interpersonal skills
• Follow and contribute to continuous improvement of departmental processes, methodologies, and standards. Identify risks to the stability of technology solutions
• Strong organizational skills: detail and results oriented
• Outstanding communication skills, both written and ora

As the successful candidate for the position of Technical Services Team Leader, you will be accountable for the following:

• Day-to-day management of Medicentres IT team, including assigning tasks and responsibilities to the team
• Mentor and train team members, providing them the opportunity to further develop their technical and soft skills
• Provide hands on support and guidance to team members as needed
• Balance multiple requirements and priorities
• Ensure provision of 24/7 support for all Medicentres technologies
• Responsible for the design, configuration, implementation and management of all infrastructure and network equipment and services implemented across the businesses, including clinics
• Responsible for remote access of all employees
• Implement and maintain all IT policies and procedures
• Maintain all technical documentation, including architectural documents
• Monitor and analyze network and system performance across the organization
• Ensures all changes to the environment follow the change management process
• Assist in the development of the Medicentres IT strategy, aligned to business requirements. Strong emphasis on system availability, performance, security, and cost-effectiveness
• Assist with creating and maintaining the technology roadmap
• Provide 2nd and 3rd level support for all technologies, including on-call support for all team members and for 3rd parties during product releases
• Selecting and testing new hardware and software as required by the business
• Document each newly developed solution to assist in the deployment and on-going operational support
• Manage assigned projects in a priority sequence to ensure deliverables are met on time
• Find and deliver advanced technology solutions that benefit the business.
• Provide leadership to IT support, security, and infrastructure
• Sit on the Medicentres Senior Team to support overall organizational strategy
• Align and emulate the company’s core value