Team Leader - Therapies Access at Rosecrance Behavioral Health

Rockford Township, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

57615.82

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Behavioral health, Clinical assessment, Team leadership, Crisis intervention, Customer service, Conflict resolution, Electronic healthcare records, CRM software, Microsoft Office Suite, DSM diagnosis, Staff supervision, Mentoring, Time management, Communication, Documentation, Addiction counseling

Industry

Hospitals and Health Care

Description

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery Position Summary Sign on bonus available: Bachelor eligible candidates $8,000 and Master eligible candidates $10,000 The Therapies Access Team Leader supports monitoring daily referral activity and oversees a professional team of dedicated Access Specialists and Counselors responsible for servicing client interactions (e.g., telephone, email, etc.) utilizing a well-rounded and diverse level of behavioral health expertise and a strong history of direct support or leadership roles related to delivering an exceptional patient experience. Qualifications: * Bachelor’s degree in Psychology, Counseling, Social Work, Addiction Studies, or other related field, or equivalent experience and training * Illinois Certified Addiction Counselor (CADC) or licensed in Illinois as an LSW or LPC, which supersedes the CADC within 2 years of employment in substance use disorder services. * Must qualify as a MHP or higher per Illinois Department of Mental Health Rule 132 * Demonstrated clinical competency in assessments and admissions. * Strong computer skills required, including proficiency in operating various software applications and navigating digital platforms effectively * Sound judgement to assess situations, determine the severity of crises, and take appropriate action, including referral to emergency services * Excellent customer service and conflict resolution skills * Exceptional verbal and written communication skills. Must be able to communicate clearly, thoroughly, and professionally * Proficient skills with CRM and EHR software, Microsoft Office Suite required * Ability to navigate and complete documentation in the electronic healthcare record * Knowledge of accepted assessment techniques * Knowledge of DSM diagnoses and appropriate criteria for each diagnosis. * Ability to accurately complete required documentation within the prescribed time * Organizational and time management skills with the ability to meet multiple deadlines * Belief in the mission and vision of Rosecrance Responsibilities: 1. Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs, including an on-call rotation. 2. Oversee the daily operations of access services to provide comprehensive diagnostic assessment and medically necessary service needs of clients through admissions. 3. Develop, mentor, coach, and supervise a team of Access Specialists and Counselors, providing orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required. 4. Provide daily direction, guidance, and communication to frontline team members to respond to clients and referral sources in a timely, efficient, and knowledgeable manner. 5. Serve as a first tier of escalation to Access Specialists and Counselors by identifying, researching, and assisting team members to resolve customer/patient issues and ensure the highest level of service. 6. Conduct clinical review of services performed by Access Specialists and Counselors. 7. Maintain and protect client confidentiality in accordance with all relevant regulations; maintain confidentiality related to information being processed, stored, or accessed 8. Serve as a member of the team and participate in all team meetings, duties, and activities as assigned. 9. Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law. 10. Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance. 11. Serve as a role model to others and demonstrate excellent company stewardship. Schedule: * Monday-Friday 8:30am-5:00pm Work Location: Onsite- Rosecrance Griffin Williamson Campus Compensation & Rewards (pay is based on education, experience, and credentials) * Starting Pay: $57,615.82year Our Benefits Rosecrance values its employees and offers a comprehensive benefits package for you and your family: * Medical, dental, and vision insurance (multiple plan options to meet your needs) * 401(k) with employer match & discretionary contribution * Group Life Insurance, LTD and AD&D * Tuition assistance & licensure/certification reimbursement * Paid Time Off, sick time, bereavement leave * Referral program earning up to $1,000 per hire! * Wellness program, including an on-site gym at select facilities * Discounts at participating retailers * Daily pay available through UKG Wallet for financial flexibility Who We Are Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope. Our Health and Safety Commitment We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace. Equal Employment Opportunity Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Our Partnerships * AARP Employer Pledge Program * MSEP (Military Spouse Employment Partnership).

Responsibilities

The Team Leader oversees daily operations of the access services team, including mentoring staff and ensuring efficient client admissions. They also serve as a point of escalation for resolving patient issues while maintaining compliance with clinical and regulatory standards.