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Team Leader (Travel & Ticketing - International Process) at Weekday AI

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

700000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Performance Management, KPI Reporting, GDS Systems, Amadeus, Sabre, Galileo, Ticketing, Airline Policies, IATA Regulations, MS Excel, VLOOKUPs, Pivot Tables, Critical Thinking, Communication

Industry

technology;Information and Internet

Description

This role is for one of the Weekday's clients Salary range: Rs 100000 - Rs 700000 (ie INR 1-7 LPA) Min Experience: 4 years Location: Gurugram JobType: full-time In the role of Team Leader, you will oversee a team of Travel Consultants to provide exceptional booking and ticketing services. Your position will serve as a link between front-line operations and management, guaranteeing the attainment of all travel-related KPIs while nurturing a culture of high performance. Key Responsibilities: Management of Performance & KPIs Leadership & Coaching of Team Members Expert Knowledge in Travel & GDS Reporting & Analysis Qualifications & Experience: ● Education: A degree in any field (an IATA or Travel/Tourism qualification is highly advantageous). ● Experience: * Total Experience: 4–6 years in a BPO/International Contact Center. ● Leadership Experience: At least 1–2 years as a Team Leader in a Travel/Ticketing environment. ● Essential Skill: Hands-on experience with GDS systems (Amadeus, Sabre, or Galileo). ● Communication: Excellent verbal and written communication skills in English. Required Skills: ● Leadership: Capability to manage a team of 15–20 agents in a fast-paced, 24/7 environment. ● Data Literacy: High proficiency in MS Excel (including VLOOKUPs and Pivot Tables) for monitoring team performance. ● Critical Thinking: Ability to make swift decisions during system failures or significant travel disruptions. ● Process Knowledge: Comprehensive understanding of airline policies, IATA regulations, and the complete ticketing process. Shift: ● Shifts: Must be adaptable to rotational shifts (including nighttime work) to accommodate international travel demands. Skills Team leader Travel Airline Ticketing

Responsibilities

The Team Leader will manage a team of Travel Consultants, ensuring the delivery of exceptional booking and ticketing services for international processes. This role acts as a crucial link between operations and management to achieve all travel-related Key Performance Indicators.