Team Leader: Underwriting (OMAO) at Old Mutual Limited

Otjiwarongo, Otjozondjupa, Namibia -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Technical Decision Making, Project Implementation, Performance Management, Coaching, Mentoring, Work Standards, Reinsurance, Claims Handling, Risk Evaluation, Fraud Investigation, Financial Crime Analysis, Regulatory Compliance, Work Scheduling, Financial Policies, Business Insight

Industry

Financial Services

Description

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Minimum Requirements: Namibian Citizen; NQF Level 7 tertiary qualification in B.com or B. Business admin; 3 - 5 years of Short Term Insurance experience, of which at least 1 - 2 years should be on supervisory level; Appropriate Insurance qualification; e.g. Associate, preferably Fellow of Insurance Institute will be an added advantage; Business acumen Managerial experience; Computer literacy and good numeric skills are essential with excellent MS Office skills. Ability to work under pressure; Ability to work independently; Excellent communication and organisational skills; and Comprehensive practical knowledge of reinsurance: FAC, Treaty and the like. Job Description: • Manages daily operational (client service and or administrative) delivery within specific functional area. • Accountable for technical decision making within a specific functional area. • Could take accountability for the implementation of a strand of an operational project. • Individually accountable for customer/client service delivery through efforts of other periods of up to 3 months. • Balances own priorities with directing and motivating others. • Plans and assigns work over the applicable period. • Guides and directs staff to achieve operational excellence standards. • Creates a climate for optimal performance & Manages performance. • Selects potential staff to sustain customer/client service delivery. • Responsible for day-to-day feedback and review performance. • Coaches and mentors’ staff. • Delivers, maintains and enhances service / work standards and work quality within a given process. • Ensures daily processing complies with all appropriate product and legislative rules and requirements • Develops and maintains procedural documentation. • Establishes and maintains relationships with internal stakeholders • Builds and manages external relationships Ensures that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations. Manages the claims function with a team of claims assessors and negotiators. Develops the claims policy, procedures, and practices. Evaluates risks with claims, coverage complexity, and those in excess of field approval limits. Provides counsel regarding claims evaluation and coverage. Responsibilities Fraud/Financial Crime Investigation Contribute to the investigation of cases of suspected fraud or financial crime by gathering, analyzing, and retaining information and physical evidence to support criminal investigation and/or legal action. Recommend further actions to the lead investigator. Fraud/Financial Crime Management Deliver fraud prevention reporting and analysis for a designated area of operations, using financial crime/fraud prevention systems to identify instances, patterns, and trends of suspicious activity, to enable the prevention of fraud and enable the initiation of loss mitigations and fraud investigations. Fraud/Financial Crime-Management Systems Development Review external research and analysis, and analyze customer or client transactions to identify fraud trends and emerging risks, and to support the development of fraud/financial crime prevention strategies, policies, procedures, and monitoring systems. Insurance Claims Administration Review and analyze complex insurance claims in line with the organization's standard claims procedures and customer service standards. Initiate investigations and engage independent loss adjusters and/or subject-matter experts where appropriate. Authorize claims within delegated authority and refer unresolved issues or disputes to line manager. Insurance Claims Evaluation Investigate the circumstances of claims and the nature and extent of clients' losses. Review and evaluate information gathered using own subject-matter expertise, and examine additional evidence provided by specialist investigators or subject-matter experts to determine the extent of liability. Negotiate settlement of insured losses in line with delegated authority. Leadership and Direction Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals. Work Scheduling and Allocation Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Financial Policies, Guidelines, and Protocols Contribute to the development and delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice. Organizational Capability Building Provide coaching to team members to develop their skills. Performance Management Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal. Regulatory and Compliance Management Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems. Solutions Analysis Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents. Skills Action Planning, Claims Management, Current State Assessment, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Policies & Procedures, Typology Competencies Business Insight Communicates Effectively Decision Quality Directs Work Ensures Accountability Financial Acumen Instills Trust Manages Complexity Education NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent Closing Date 27 March 2026 , 23:59 The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Responsibilities

This role involves managing daily operational delivery, making technical decisions within underwriting, and leading a team to ensure claims are handled expeditiously and professionally, including developing claims policy and evaluating complex risks. Responsibilities also extend to contributing to fraud/financial crime investigation, analysis, and system development within the insurance claims context.