Team Leader, Utility Customer Support at Eaton USA

Waukesha, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

143000.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Inside sales, Team leadership, Data analysis, Process improvement, Performance management, Coaching, Training, Strategic planning, Communication skills, Interpersonal skills, SAP, Salesforce CRM, Project management, Technical product support

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Eaton’s North American Sales Division has an opening for a Team Leader, Utility Customer Support. This is a hybrid role located in our Waukesha, WI facility. What you’ll do: The Team Leader's primary responsibilites include performing functional excellence in managing the activities of Utility Inside Sales Representatives who provide customer support for the utility market. Responsible for managing daily operations of a regional team(s) including management of personnel, interfacing with customers, sales representatives and other management personnel. Responsible for driving resolution of customer issues as well as leading continuous improvement initiatives and implementing best practices to improve customer satisfaction, department responsiveness and support customer service center programs. In this function you will: Provide direction and mange day to day functions of assigned regions and the Utility customer support team members. Resolves difficult issues with tact to ensure company policies and procedures are followed and business relationships are maintained. Utilize departmental reports, electronic tools and data analysis to measure and ensure customer satisfaction, productivity, and efficiency that support profitable business growth. Lead and participate in projects and process improvement efforts to enhance organizational performance, process standardization and efficiency. Create strong goals, development plans, and conduct performance reviews for the team. Develop, coach and train personnel to improve professionalism, productivity and teaming. Increase outward awareness of the capabilities of the Utility Eaton Care customer support team and drive improvements in service level responses to both internal and external customers. Work with manager and HR to facilitate interviewing and hiring of new team members. Work closely with manager, Utility field sales and internal product teams to align resources and customer support to meet and/or exceed annual objectives for the sales and business organizations. Work effectively with manager to drive consistent expectations and behaviors that align with the entire Eaton Care Customer Support organization. Influence overall strategic department plan Any other duties as required Qualifications: Basic Qualifications: Bachelor’s degree from an accredited institution Minimum 5 years of relevant experience (Customer service, inside sales, proposal support, operations, marketing/sales) environment. Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Waukesha, WI to be considered. Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. Preferred Qualifications: Business or Engineering related degree. Experience with SAP Business enterprise software. Experience with Salesforce CRM software. Electrical industry, manufacturing and distribution background. Experience managing others in high performance culture. Work experience in a customer support role for technical products. Skills: Position Criteria: Strong knowledge of customer service, customer relations and employee development Strong interpersonal and communication skills and the ability to effectively interact with both internal and external customers through various mediums Commercial experience working in marketing/sales and manufacturing environment Ability to prioritize and execute multiple tasks in an efficient manner and to work on multiple projects simultaneously and independently. Proven skills in process improvement, standardization and project implementation The expected annual salary range for this role is $97000 - $143000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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Responsibilities

The Team Leader manages the daily operations of Utility Inside Sales Representatives to ensure functional excellence and high customer satisfaction. They are responsible for driving process improvements, coaching team members, and aligning resources to meet annual business objectives.