QUALIFICATIONS/SKILLS:

• Someone who leads from the front and will be a role model to our team members.
• Someone who loves to train and coach their teams to success!
• Great communication and problem solving skills
• Great Health & Safety knowledge
• Good HR Knowledge
• Ability to work in a fast-paced, high pressure environment
• Previous Leisure Industry experience is a huge plus!
• Must have prior experience supervising/managing teams.

• Follow the venues opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.
• Deliver accurate cash management summaries on a day to day basis
• Ensuring that the Health, Safety & Wellbeing of our guests & team members is always your highest priority.
• To manage the on-shift presentational standard of the venue, acting on any issues and to report any recurrences to the Assistant General Manager and/or General Manager.
• Support the AGM & GM, when required, in all HR related matters ensuring the company’s HR policies and procedures are followed precisely.
• Promptly manage any maintenance issues and report via the correct operational systems.
• To manage the operational deployment of the team on each shift, including the scheduling of break times and the rotation of allocated duties.
• To actively manage, as required and ‘in-the-moment’, any on-shift accident, incident, or other untoward occurrence, in compliance with the venue’s operating procedures.
• Judge and assess whether any escalation is required in the management of any incidents, including any requirement to immediately notify the AGM/GM.
• Accurately record any incidents, including a clear date and timeline, a description of actions taken, and the collection of any records (including photographic) or witness statements etc.
• Our aim is to ‘Create unforgettable experiences one guest at a time” and therefore your ability to create a fun, energetic and exciting venue is paramount and in your hands!
• To fulfil the role of Company Ambassador, both as a stakeholder in the Activate UK Group Store network, and also in leading & developing the venue’s local community engagement programme.