Team Leader at Veritas HHS LLC

Wilmington, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Recruitment, Training, Quality Assurance, Process Improvement, Performance Evaluation, Coaching, Mentoring, Customer Service, Problem Solving, Child Support Policy, Case Management, Team Leadership, Communication, Analytical Skills, Employee Development

Industry

Health and Human Services

Description

Description Veritas HHS seeks a Team Leader for New Hanover County Child Support Services office located in Wilmington, NC About the Company Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. Mission – Do socially useful work, have fun, and prosper. Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork. Benefits we offer: Health Insurance Dental Insurance Vision Insurance 401(k) STD, LTD Life Insurance Employee Assistance Program Telehealth Services Paid Time Off Rewards Program About the Position: The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Program Manager. Primary Responsibilities: Supervise a team of case managers, specialists and administrative staff Recruit, hire, and train replacement staff as needed Review staff work for accuracy, quality, and completeness (quality assurance) Analyze work and devise process improvements Evaluate performance, provide feedback, coach, and mentor team members Identify and address training needs and provide employee development opportunities Participates in identifying issues, generating alternatives, and implementing solutions Receive, evaluate, and resolve customer problems and complaints Other related duties as assigned Requirements Associate’s Degree or Paralegal Certification At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.). Two years of additional education may be substituted for equal amount of experience. Proven Ability to manage, provide and direct work activities of self and others Knowledge of State child support policy and procedures and systems Learn about Veritas HHS at www.veritas-hhs.com

Responsibilities

The Team Leader supervises a team of case managers and administrative staff, ensuring quality and accuracy in their work. They are responsible for recruiting, training, and evaluating team members while addressing customer issues and implementing process improvements.