OVERVIEW

Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Customer service
Location: Gippsland - Latrobe
Reference: VG/DFFH/50552
The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.
We work in a variety of community-based settings, including people’s homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities. .
If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

ACCOUNTABILITIES INCLUDE

1. Manage the allocation of resources within and the outputs required of the work area.
2. Effectively supervise and provide leadership to a team of employees by:
   (a) Modelling behaviours integral to good people management and departmental values
   (b) Supporting individuals to achieve their potential while maximising their contribution to achieve their goals and outcomes
   (c) Where relevant, support specific improvement objectives in annual improvement plans relating to the area of responsibility
   (d) Building and maintaining positive relationships with peers and stakeholders across the organisation.
3. Manage, interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.

The Team Leader is responsible to provide leadership and direction to a team of VPS3 staff who are responsible for managing and monitoring the workforce management system to ensure business targets are achieved. This is achieved through balancing staffing levels with forecasted work volume demands and tracking any impacts to this including mitigation strategies used to combat these.
The position includes analysing results vs. forecasts, identifying opportunities for improvement and recommending solutions to achieve business goals and renter and key stakeholder expectations. The role is responsible in providing reporting, navigating and manipulating PowerBI dashboards and other adhoc reporting. The position oversees the management of staff leave planning and tracking, managing staff levels, and identification of staffing trends to the relevant managers.
The Workforce Planning Team Leader supports the Data and Insights Manager to provide reporting and analysis to the Housing Call Centre (HCC) and key services partners. The position will provide timely and responsive data and analysis to inform maintenance processes and identification of potential efficiencies in maintenance spending across the department.
In addition to these tasks, you will also contribute to the overall management through participation as part of the HCC Leadership Team, contributing to decision making with regards to the HCC future development and departmental strategies.