WHAT WILL I BE DOING?

• Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
• Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
• Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
• Share relevant and important information with team members, keeping everyone updated on the latest objectives
• Promote upcoming screenings and special events to customers
• Ensure high standards of customer service are maintained during both peak and off-peak times
• Assist management with the onboarding of new team members – helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
• Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
• Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
• Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
• Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies)

WHAT SKILLS DO I NEED?

• Previous experience within the retail, leisure or hospitality sector is preferred
• Clear and confident communication with customers and team members
• Ability to lead, motivate and support team members with their daily tasks
• Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
• Maintains a clean, presentable uniform and professional appearance
• Takes accountability and has the eagerness to learn and develop new skills
• Has a proactive and solution-focused mindset with a can-do attitude
• Has enthusiasm and passion for cinema

LOCATION DESCRIPTION

Our Finchley Road cinema is supported by a team of 38, has 12 screens with more than 1,700 seats, each with Sony 4K picture quality and Digital Dolby Surround Sound to ensure the best viewing experience for our customers.
O2 Centre, 255 Finchley Rd, London NW3 6LU

Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema.
As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.