ABOUT US

At We Are Fulfilment, we Enable Greatness.
We Enable Greatness by delivering the world for our partners, supercharging their ecommerce by providing them with an outstanding fulfilment service, backed by a suite of tools, support and knowledge.
We enable greatness by fostering a culture of learning and trust, supported by world-class colleagues. We adopt and encourage a growth mindset and never let our egos get in the way.
We enable greatness by focusing on value-added services to promote growth, cost efficiencies and collaboration. We help businesses thrive in ecommerce and the retail space by reimagining supply chains and providing market-leading insight.
It’s our talented and passionate team that drives our growth and makes our fulfilment centres home to the inspiring brands of the future.

We do this by staying true to our values:

• We Are Originators
• We Are Innovative
• We Are Authentic

HOW YOU KNOW YOU’RE DOING A GOOD JOB

• Courier bookings are completed on time and accurately
• Collections happen smoothly with minimal issues
• Your team is productive, motivated, and engaged
• Communication with internal teams and couriers is clear
• You contribute ideas for continuous improvement and uphold quality standards

ABOUT YOUR ROLE

As a Team Leader at WAF2, you will play a key role in leading operational activity across the fulfilment centre. While your primary focus will be supporting the Trade function, this position is intentionally broad to allow flexibility and support across other areas of the operation when needed.
You will take ownership of outbound despatch processes, manage courier coordination (including through the Lockwoods courier portal), and ensure consistent high standards in daily workflows.

KEY RESPONSIBILITIES

• Lead and support a team to ensure smooth operational workflows
• Oversee outbound despatch processes, including courier bookings
• Coordinate all courier bookings via Lockwoods’ portal
• Liaise with drivers and warehouse operatives to meet despatch deadlines
• Ensure all orders are packed and ready for timely collection
• Act as the go-to contact for courier issues and resolution
• Support and motivate the team to meet performance standards
• Maintain accurate records and escalate issues as needed
• Ensure compliance with health & safety and despatch protocols
• Support cross-functional training and operational flexibility
• Provide hands-on support to meet daily operational targets