• Elevate employee experiences with proactive leadership and service strategy
• Permanent/Ongoing full-time opportunity available
• Office location – Parramatta with flexible working supported
• Salary relative to experience and ranges from $125,693.00 to $138,510.00 plus super

ABOUT US

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

THE ROLE

The Team Leader Workforce Services is responsible for leading a team of customer-focused professionals to deliver high-quality services. With a strong foundation in HR and systems experience, the position oversees advisory support, process improvements, and service partnerships while embedding a customer-first approach. The role demands strategic thinking, leveraging internal platforms to streamline operations, developing and elevating corporate templates, and ensuring our knowledge base is effectively built and maintained. Driving continuous improvement, managing escalated issues, and aligning service partnerships are central to success in this role.
To thrive in this role, you’ll be able to hit the ground running—triaging and identifying knowledge gaps, optimising service delivery processes, and enhancing customer satisfaction through innovative tools and frameworks. Leading the service channel strategy ensures operations run smoothly, while your engagement with stakeholders fosters alignment in service expectations. The role strengthens both immediate service efficiency and long-term strategic outlook, ensuring teams are equipped to deliver accurate, consistent, and effective advisory services.
For more information read the full Role Description: Team Leader Workforce Services

WHAT YOU WILL BRING TO THE ROLE:

• Strategic mindset with the ability to design, implement, and refine service delivery frameworks for long-term efficiency.
• Expertise in HR systems and service channels, ensuring seamless process integration and knowledge management.
• Ability to triage service requests, identify knowledge gaps, and implement solutions that enhance operational effectiveness.
• Expert communication skills, both verbal and written, to effectively convey ideas and collaborate with team members.
• Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals.
• Capable of driving outcomes while effectively involving stakeholders throughout the process, fostering collaboration and buy-in.
• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcome