SKILLS, KNOWLEDGE AND EXPERTISE

• General education;
• Current First Aid at Work Certificate (Preferred);
• Current Food Hygiene Certificate (Preferred);
• Customer service skills;
• Exceptional leadership skills;
• Effective time-management skills;
• Excellent coaching and development skills;
• Strong interpersonal skills;
• Patience and the ability to remain calm in stressful situations;
• Ability to receive feedback and act on it, when necessary;
• Ability to work on own initiative and under pressure to meet tight deadlines;
• Sensitivity and understanding;
• Good attention to detail;
• Background in Customer Service;
• Proven experience in effectively managing a team;
• Minimum 4 years of customer-facing/retail role experience.

KEY RESPONSIBILITIES

• Provides leadership, support, and guidance to facility management;
• Provide support by acting as a key holder, opening and closing whenever required;
• Ensures compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care;
• Maintain availability levels across the store prioritising off sales and low levels;
• Keep up to date with store promotions to drive customers off in-store and promote key lines;
• Provide and train others to deliver great service, regularly observe individual interaction to provide feedback;
• Ensure the correct procedures are followed for wasting stock;
• Accurately use colleague rota to ensure service levels are provided within budget;
• Conduct relevant investigations into stock loss to drive efficiencies and minimize future loss;
• Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity;
• Adhere to and correctly implement shop floor and stock processes, policies and procedures;
• Ensure correct fill levels, and accurate date check completion so all products are safe and legal;
• Monitor and report temperatures in the daily book so all products are safe and legal;
• Manage and maintain accurate stock levels to ensure minimum waste and maximum availability;
• Ensure the correct procedures are followed for wasting and reducing stock;
• Ensure all employees receive the appropriate training and education, including ongoing compliance training;
• Complete daily store action plans to achieve consistent store standards;
• Ensure that customers know what products and services are on offer;
• Ensure that customers can pay quickly and easily and leave the store feeling positive;
• Establish good working relationships and clear channels of communication with the respective team;
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent;
• Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development;
• Ensures efficient and economical performance following operating budgets, year-end goals and objectives.
• As necessary, work out of the role to meet customer and business needs.